OpenText Service Management vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
7.1 #2 in Internal Controls Software
About SmartSuite Enterprise Service Desk| OpenText Service Management | SmartSuite Enterprise Service Desk | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | $15/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | Android, api, iOS, Web |
| Free plan | No | No |
| Paid from | — | 15 /user/mo |
| SLA scope | — | both |
| Escalation automation | — | Yes |
| SLA reporting | — | Yes |
| API access | — | Yes |
Both are listed in Best IT SLA Management Software. On Samsung Mobile US Press, SmartSuite Enterprise Service Desk scores higher on our published basis.