OpenText Service Management vs ServiceNow CMDB
| OpenText Service Management | ServiceNow CMDB | |
|---|---|---|
| Platforms | Android, iOS, Web | Web |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both | |
| Free plan | No | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes | |
| Service mapping | Yes | |
| Dependency mapping | Yes | |
| Discovery imports | Yes | |
| Ownership tracking | Yes | |
| Deployment options | cloud |
Listed together in Best CMDB Software