Mitel Agent Assist vs Puzzel Advanced Agent Assist
| Mitel Agent Assist | Puzzel Advanced Agent Assist | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | Web |
| Real-time guidance | Yes | Yes |
| Suggested replies | Yes | Yes |
| Knowledge retrieval | Yes | Yes |
| Supported channels | multichannel | multichannel |
| Conversation summaries | — | Yes |
Both are listed in Best Agent Assist Software. On Samsung Mobile US Press, Mitel Agent Assist scores higher on our published basis.