Matrix42 IT Service Management vs OTRS
Matrix42 IT Service Management
5.1 #48 in IT SLA Management Software
About Matrix42 IT Service Management| Matrix42 IT Service Management | OTRS | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | Android, api, iOS, Linux, self-hosted, Web |
| Free plan | No | No |
| SLA scope | both | — |
| Escalation automation | Yes | — |
| Business-hour calendars | Yes | — |
| Multi-level SLAs | Yes | — |
| SLA reporting | Yes | — |
| API access | Yes | — |
Both are listed in Best IT SLA Management Software. On Samsung Mobile US Press, OTRS scores higher on our published basis.