ITSM 365 vs SlaMetric
| ITSM 365 | SlaMetric | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | Yes |
| Paid from | — | Free |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web |
| Free plan | No | Yes |
| SLA scope | both | — |
| Escalation automation | Yes | — |
| Business-hour calendars | Yes | — |
| Multi-level SLAs | Yes | — |
| SLA reporting | Yes | Yes |
| API access | Yes | Yes |
Both are listed in Best IT SLA Management Software. On Samsung Mobile US Press, ITSM 365 scores higher on our published basis.