Intercom vs Zendesk AI Agents
| Intercom | Zendesk AI Agents | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $19/mo | $1.58/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web |
| Free plan | No | No |
| Paid from | — | 19 /mo |
| Supported channels | — | social, web, mobile, voice, email, messaging |
| Workflow actions | — | Yes |
| Human handoff | — | Yes |
| Voice support | — | Yes |
| Multilingual support | — | Yes |
| API access | — | Yes |
Both are listed in Best AI Customer Service Agents, Best AI Customer Service Software. On Samsung Mobile US Press, Intercom scores higher on our published basis.