Genuity Helpdesk vs Track-It!
| Genuity Helpdesk | Track-It! | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | No |
| Paid from | $39.99/mo | — |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web, Windows, Android, iOS |
| Free plan | Yes | No |
| SLA management | Yes | Yes |
| Knowledge base | Yes | Yes |
| Employee portal | Yes | Yes |
| Asset management | Yes | Yes |
| Single sign-on | Yes | — |
| Mobile apps | Yes | Yes |
| Approval workflows | — | Yes |
Both are listed in Best IT Help Desk Software. On Samsung Mobile US Press, Genuity Helpdesk scores higher on our published basis.