Dialpad Support vs VICIdial
| Dialpad Support | VICIdial | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $8,095/mo | — |
| Open source | No | No |
| Platforms | Android, api, extension, iOS, macOS, Web, Windows | Web, iOS, Android |
| Free plan | No | Yes |
| Paid from | $80/user/mo | — |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | voice_plus_digital |
| Workforce management | Yes | Yes |
| Recording retention | 45 days | — |
Both are listed in Best Call Center Software, Best Contact Center Software. On Samsung Mobile US Press, Dialpad Support scores higher on our published basis.