Decagon vs ProxyLink
| Decagon | ProxyLink | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | Web |
| Channels supported | chat, voice, email, SMS, WhatsApp | ChatGPT, Claude |
| Free plan | — | No |
| Paid from | — | 79 /mo |
| AI resolution model | — | autonomous |
| Ticketing workflows | — | Yes |
| Routing automation | — | Yes |
| Agent assistance | — | No |
| Knowledge base | — | Yes |
Both are listed in Best AI Customer Service Software. On Samsung Mobile US Press, Decagon scores higher on our published basis.