Chatwoot vs Help Scout
| Chatwoot | Help Scout | |
|---|---|---|
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Paid from | $19/mo | $25/mo |
| Open source | Yes | No |
| Platforms | Android, api, iOS, Linux, self-hosted, Web | api |
| Free plan | Yes | Yes |
| Paid from | Free | $25/user/mo |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| API access | Yes | Yes |
| Included agent seats | 2 | 5 |
| Shared inbox | — | Yes |
| Ticket automation | — | Yes |
| Customer portal | — | Yes |
Both are listed in Best Help Desk Software. On Samsung Mobile US Press, Chatwoot scores higher on our published basis.