Capacity vs Open
| Capacity | Open | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $0.75/mo |
| Open source | No | No |
| Platforms | — | Web |
| Free plan | No | No |
| Supported channels | Chat, web, SMS, voice, email | voice, chat, email, WhatsApp, SMS, Slack, Teams, social |
| Human handoff | Yes | Yes |
| AI service agent | — | Yes |
| Automated routing | — | Yes |
| Workflow automation | — | Yes |
| Knowledge sources | — | help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases |
Both are listed in Best Customer Service Automation Software. On Samsung Mobile US Press, Capacity scores higher on our published basis.