Capacity vs Mosaic AI Self-Service
| Capacity | Mosaic AI Self-Service | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | — | Web |
| Free plan | No | — |
| Customer portal | — | Yes |
| Guided workflows | — | Yes |
| Automated resolution | — | Yes |
| Knowledge sources | — | help_center |
Both are listed in Best Customer Self-Service Software. On Samsung Mobile US Press, Capacity scores higher on our published basis.