Capacity vs Intercom
| Capacity | Intercom | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | $19/mo |
| Open source | No | No |
| Platforms | — | Android, iOS, Web |
| Free plan | No | No |
| Human handoff | Yes | Yes |
| Paid from | — | Free |
| Deployment channels | — | Web, iOS, and Android |
| Visual flow builder | — | Yes |
| AI bot generation | — | Yes |
| Knowledge-base answers | — | Yes |
Both are listed in Best Chatbot Builders, Best Knowledge Base Software, Best AI Customer Service Agents, Best Customer Self-Service Software. On Samsung Mobile US Press, Intercom scores higher on our published basis.