Avaya Experience Platform vs Genesys Cloud CX
| Avaya Experience Platform | Genesys Cloud CX | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $48/mo | $75/mo |
| Open source | No | No |
| Platforms | api, self-hosted, Web | Web, Windows, macOS, iOS, Android |
| Free plan | No | No |
| Paid from | $48/user/mo | $75/user/mo |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | — |
| Workforce management | Yes | Yes |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Genesys Cloud CX scores higher on our published basis.