Appian Case Management vs CitizenOne
| Appian Case Management | CitizenOne | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web, iOS, Android | — |
| Free plan | No | — |
| Case intake forms | Yes | Yes |
| Workflow automation | Yes | Yes |
| Custom case fields | Yes | — |
| Audit trail | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Mobile apps | Yes | Yes |
| Deployment | hybrid | cloud |
Both are listed in Best Case Management Software. On Samsung Mobile US Press, Appian Case Management scores higher on our published basis.