Amazon Lex vs ServiceNow Virtual Agent
| Amazon Lex | ServiceNow Virtual Agent | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | $0.50/mo | — |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Android, iOS, Web |
| Free plan | No | — |
| Voice channel | — | Yes |
| Chat channels | — | Web portals, ServiceNow mobile apps, Slack, Microsoft Teams, and other collaboration tools |
| Generative AI | — | Yes |
| Deployment options | — | cloud |
| Human handoff | — | Yes |
Both are listed in Best Conversational AI Platforms. On Samsung Mobile US Press, Amazon Lex scores higher on our published basis.