Amazon Lex vs Capacity
| Amazon Lex | Capacity | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | $0.50/mo | — |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | — |
| Free plan | No | No |
| Deployment channels | multichannel | — |
| Visual flow builder | Yes | — |
| AI bot generation | Yes | — |
| Knowledge-base answers | Yes | — |
| Human handoff | Yes | Yes |
Both are listed in Best Chatbot Builders, Best Conversational AI Platforms. On Samsung Mobile US Press, Amazon Lex scores higher on our published basis.