Amazon Connect vs NiCE Quality Management
| Amazon Connect | NiCE Quality Management | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | — | $110/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Web |
| Free plan | No | No |
| Real-time monitoring | — | Yes |
| Speech analytics | — | Yes |
| Sentiment analysis | — | Yes |
| Quality scorecards | — | Yes |
Both are listed in Best Contact Center Analytics Software. On Samsung Mobile US Press, Amazon Connect scores higher on our published basis.