Amazon Connect vs Genesys Cloud CX
| Amazon Connect | Genesys Cloud CX | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | — | $75/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Web, Windows, macOS, iOS, Android |
| Free plan | No | No |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | — |
| Workforce management | Yes | Yes |
| Paid from | — | $75/user/mo |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Amazon Connect scores higher on our published basis.