Amazon Connect vs Dialpad Support
| Amazon Connect | Dialpad Support | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | Yes |
| Paid from | — | $8,095/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Android, api, extension, iOS, macOS, Web, Windows |
| Free plan | No | No |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | omnichannel |
| Workforce management | Yes | Yes |
| Paid from | — | $80/user/mo |
| Recording retention | — | 45 days |
Both are listed in Best Call Center Software, Best Contact Center Software. On Samsung Mobile US Press, Amazon Connect scores higher on our published basis.