Agentforce Contact Center vs Genesys Cloud CX
| Agentforce Contact Center | Genesys Cloud CX | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $50/mo | $75/mo |
| Open source | No | No |
| Platforms | Web, iOS, Android | Web, Windows, macOS, iOS, Android |
| Free plan | No | No |
| Paid from | $75/user/mo | $75/user/mo |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
| Inbound calling | — | Yes |
| IVR builder | — | Yes |
Both are listed in Best Call Center Software, Best Customer Self-Service Software, Best AI Customer Service Software, Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Genesys Cloud CX scores higher on our published basis.