Ada vs Zendesk AI Agents
| Ada | Zendesk AI Agents | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $1.58/mo |
| Open source | No | No |
| Platforms | Web, iOS, Android | Web |
| Free plan | No | No |
| Human handoff | Yes | Yes |
| Paid from | — | 19 /mo |
| Supported channels | — | social, web, mobile, voice, email, messaging |
| Workflow actions | — | Yes |
| Voice support | — | Yes |
| Multilingual support | — | Yes |
| API access | — | Yes |
Both are listed in Best AI Customer Service Agents, Best AI Customer Service Software, Best Customer Service Automation Software. On Samsung Mobile US Press, Ada scores higher on our published basis.