8x8 Contact Center vs Genesys Cloud CX
| 8x8 Contact Center | Genesys Cloud CX | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $75/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, macOS, Web, Windows | Web, Windows, macOS, iOS, Android |
| Free plan | No | No |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | — |
| Workforce management | Yes | Yes |
| Paid from | — | $75/user/mo |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software. On Samsung Mobile US Press, Genesys Cloud CX scores higher on our published basis.