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Welcome Back
What it is
Welcome Back is an AI-native point-of-sale platform for restaurants and cafés in Latin America, combining sales, loyalty, and marketing. Customers can save a points card to Apple Wallet or Google Pay from a QR code without downloading an app. Marketing tools include wallet notifications, email campaigns, guest-history segments, and automated welcome, win-back, and birthday flows. Guests scan a QR code to view a digital menu and send phone orders to the team. Its conversational POS lets users take payments, manage menus, and check sales by speaking to AI from a phone or tablet, without special hardware. Team tools provide roles, permissions, per-person sales visibility, and control of every location from one account. Welcome Back says it works alongside an existing POS and can route delivery-app orders into the same POS. Plans include Start at $59 a month, Grow at $89, and Pro at $129, each with an additional $19 per location. Availability listed includes Chile, Mexico, Colombia, Argentina, Peru, and Spain. Onboarding takes less than 48 hours, and 24/7 WhatsApp support is offered in Spanish, English, or Portuguese.
For and against
For
- Loyalty cards work through Apple Wallet and Google Pay
- Conversational POS runs on phones or tablets
- Includes QR menus and phone ordering
- Supports roles and multi-location management
- 24/7 WhatsApp support in three languages
Against
- No free plan is listed
- Additional locations cost $19 monthly
- Availability is limited to listed countries
- Plans are paid subscriptions
The verdict
Welcome Back combines restaurant POS functions with wallet loyalty, ordering, and campaign automation. Its pricing, regional availability, and existing-POS compatibility should be checked against each business’s setup.
Who it suits
Welcome Back suits restaurants, cafés, bars, event venues, specialty coffee shops, and multi-location groups in its listed markets. It is designed for businesses combining POS, loyalty, ordering, and automated marketing.
Plans and prices
Socials add-on
Social media management and publishing
Read 3 Oct 2026 · welcomeback.io
Google Reviews add-on
Automates collection of positive reviews
Read 3 Oct 2026 · welcomeback.io
Start
Unlimited loyalty customers, cards and points · CRM and customer database · real-time metrics dashboard · unlimited push notifications
Read 3 Oct 2026 · welcomeback.io
Grow
Everything in Start · digital menu with QR · email marketing (5,000 sends/month) · own website
Read 3 Oct 2026 · welcomeback.io
Pro
Everything in Grow · complete POS with AI · online orders with zero commissions · demand and inventory forecasting
Read 3 Oct 2026 · welcomeback.io
Marketing module
Digital menu · landing page · email marketing · Google Reviews
Read 3 Oct 2026 · welcomeback.io
Inventory module
Costs · suppliers · waste · purchase invoices from the SII
Read 3 Oct 2026 · welcomeback.io
Delivery module
Orders from delivery apps land in the same POS
Read 3 Oct 2026 · welcomeback.io
Self-service module
Self-service kiosk · click & collect
Read 3 Oct 2026 · welcomeback.io
On the record
- Availability
- The homepage lists availability in Chile, Mexico, Colombia, Argentina, Peru and Spain; the About page says businesses use it in 10 countries across Latin America and Spain.welcomeback.io · read 3 Oct 2026
- Billing
- The About page says subscriptions are billed month to month and can be cancelled at any time, with no hidden costs.welcomeback.io · read 3 Oct 2026
- Company
- Welcome Back says it was founded in Santiago, Chile, in 2024 by Sebastian Hirsch and Cristian Rodriguez.welcomeback.io · read 3 Oct 2026
- Conversational POS
- The conversational AI POS lets users take payments, manage menus and check sales by talking to the AI from a phone or tablet, with no special hardware required.welcomeback.io · read 3 Oct 2026
- Integrations
- The site names Apple Wallet and Google Pay for loyalty cards; its delivery module says orders from delivery apps can land in the same POS.welcomeback.io · read 3 Oct 2026
- Intended customers
- The company lists specialty coffee shops, quick-service cafés and restaurants, ice cream, açaí and frozen-yogurt shops, bars, event venues and multi-location restaurant groups as its target businesses.welcomeback.io · read 3 Oct 2026
- Loyalty
- Customers can save a points card to Apple Wallet or Google Pay using a QR code, without downloading an app.welcomeback.io · read 3 Oct 2026
- Marketing
- The platform supports wallet push notifications, email campaigns, guest-history segmentation and automated flows such as welcome, win-back and birthday campaigns.welcomeback.io · read 3 Oct 2026
- Onboarding
- Welcome Back says onboarding takes less than 48 hours and includes menu setup, data migration and team training.welcomeback.io · read 3 Oct 2026
- Ordering
- Guests can scan a QR code to view a digital menu and order from their phone, with orders sent to the team.welcomeback.io · read 3 Oct 2026
- POS compatibility
- The company says Welcome Back works alongside a restaurant's existing POS, and its Start plan is described as loyalty alongside the POS already in use.welcomeback.io · read 3 Oct 2026
- Product
- Welcome Back describes itself as an AI-native POS platform bringing sales, loyalty and marketing together for restaurants and cafés in Latin America.welcomeback.io · read 3 Oct 2026
- Reviews
- Welcome Back says it helps businesses turn happy guests into Google reviews.welcomeback.io · read 3 Oct 2026
- Support
- The company says support is available 24/7 on WhatsApp in Spanish, English or Portuguese.welcomeback.io · read 3 Oct 2026
- Team tools
- Team management includes roles and permissions, per-person sales visibility and management of every location from one account.welcomeback.io · read 3 Oct 2026
