Waalfa
What it is
Waalfa is a WhatsApp Business platform for customer support, lead generation, marketing, integrations, and business automation. It connects directly to Meta’s WhatsApp Cloud API and says it charges no markup on Meta conversation rates. Businesses can send targeted broadcast campaigns and review delivery analytics. Its AI chatbots can draw on uploaded catalogs, brochures, FAQs, or website URLs, with an option to hand a conversation to a human agent. A shared multi-agent inbox includes ticket tags and collision prevention, while WhatsApp Flows provide interactive forms for appointment bookings and lead capture. Listed integrations include Shopify, WooCommerce, Zoho CRM, Salesforce, Razorpay, Stripe, HubSpot, Google Sheets, Zapier, TallyPrime, and Shiprocket. The REST API covers messages, templates, and broadcasts; HTTPS webhooks report delivery, read, and reply events. Waalfa is available on the web, through its API, and on Android. The company says chatbot documents and embeddings are isolated in encrypted tenant spaces, encrypted at rest with AES-256, and not used to train public foundation models.
For and against
For
- Shared inbox supports multiple agents
- WhatsApp Flows handle bookings and lead capture
- REST API and HTTPS event webhooks
- Free Trial includes 50 messages per month
Against
- Starter and Growth prices are not displayed
- Free Trial lists 50 messages per month
- Enterprise pricing requires a custom quotation
The verdict
Waalfa combines WhatsApp messaging, team inbox tools, campaign features, and integrations. Review message allowances and request pricing details for the plans whose amounts are not shown.
Who it suits
Waalfa may suit businesses such as clinics, e-commerce brands, education providers, real estate agencies, hospitality businesses, and retailers that use WhatsApp for customer interactions. Its shared inbox and API options may also fit teams connecting messaging to other services.
Plans and prices
Free Trial
50 messages/month · REST API · logs · contacts
Read 7 Oct 2026 · waalfa.com
Enterprise
Unlimited sessions · custom integrations and webhooks · custom SLA · 24/7 priority support
Read 7 Oct 2026 · waalfa.com
Growth
100,000 messages/month · REST API · logs · contacts
Read 7 Oct 2026 · waalfa.com
Starter
50,000 messages/month · REST API · logs · contacts
Read 7 Oct 2026 · waalfa.com
On the record
- AI chatbots
- Its AI chatbot page describes RAG bots trained on uploaded catalogs, brochures, FAQs, or website URLs, with human agent handoff.waalfa.com · read 7 Oct 2026
- Android app
- The pricing page links to a Google Play app for Waalfa.waalfa.com · read 7 Oct 2026
- API
- Waalfa documents REST API endpoints for sending messages, templates, and broadcasts, plus HTTPS webhooks for delivery, read, and reply events.waalfa.com · read 7 Oct 2026
- Campaigns
- Waalfa offers targeted WhatsApp broadcast campaigns with delivery analytics.waalfa.com · read 7 Oct 2026
- Enterprise support
- The Enterprise plan includes a dedicated account manager, custom SLA, and 24/7 priority support.waalfa.com · read 7 Oct 2026
- Flows
- WhatsApp Flows support interactive forms for appointment bookings and lead capture inside WhatsApp.waalfa.com · read 7 Oct 2026
- Integrations
- The site lists Meta Cloud API, Shopify, WooCommerce, Zoho CRM, Salesforce, Razorpay, Stripe, HubSpot, Google Sheets, Zapier, TallyPrime, and Shiprocket integrations.waalfa.com · read 7 Oct 2026
- Intended users
- Waalfa presents its platform for businesses including clinics, e-commerce brands, education providers, real estate agencies, hospitality, and retail.waalfa.com · read 7 Oct 2026
- Messaging
- The platform connects directly to Meta’s WhatsApp Cloud API and says it charges 0% markup on Meta conversation rates.waalfa.com · read 7 Oct 2026
- Product
- Waalfa describes itself as a WhatsApp Business platform for customer support, lead generation, marketing, API integrations, and business automation.waalfa.com · read 7 Oct 2026
- Security
- The AI chatbot page says uploaded documents and embeddings are isolated in encrypted tenant spaces with AES-256 encryption at rest and are not used to train public foundation models.waalfa.com · read 7 Oct 2026
- Support
- Waalfa says its India-based business support team offers WhatsApp, phone, and screen-share onboarding assistance.waalfa.com · read 7 Oct 2026
- Team inbox
- The platform provides a shared multi-agent inbox with ticket tags and collision prevention.waalfa.com · read 7 Oct 2026
