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On the recordRead 8 Oct 202616 facts
Userlane
Munich, Germany
Plans and prices
Application
Priced on request
One application · unlimited users
Read 8 Oct 2026 · userlane.com
Department
Priced on request
Multiple applications · includes advanced reporting, department portfolio dashboard, and cross-application insights
Read 8 Oct 2026 · userlane.com
Organization
Priced on request
Unlimited applications · includes portfolio-wide analytics, license optimization, compliance and governance, and Center of Excellence support
Read 8 Oct 2026 · userlane.com
On the record
- App discovery
- App Discovery identifies browser use of applications, including shadow IT and unauthorized tools, and can surface inactive licenses.userlane.com · read 8 Oct 2026
- Assistant
- The Assistant answers questions using documentation and connected systems, adapts answers to the user’s context, and can hand off unresolved queries to support.userlane.com · read 8 Oct 2026
- Company location
- Userlane identifies Munich as its headquarters and says it has offices in the EU, UK, and North America.userlane.com · read 8 Oct 2026
- Data protection
- The Trust Center says data at rest is encrypted with AES-256 and data in transit uses TLS 1.2 or TLS 1.3; it also says customers control analytics capture settings.userlane.com · read 8 Oct 2026
- Data validation
- Validators can detect incorrect entries before they are saved, with modes to measure errors, check inputs, or warn at submission.userlane.com · read 8 Oct 2026
- Deployment
- Userlane says its preferred deployment is a centrally managed browser extension, with a JavaScript snippet available for some use cases.userlane.com · read 8 Oct 2026
- HEART analytics
- HEART measures Happiness, Efficiency, Adoption, Risk, and Task Success across browser-based applications, including AI tools.userlane.com · read 8 Oct 2026
- Hosting and residency
- Userlane says it hosts infrastructure on Microsoft Azure and offers EU and US data residency options selected at account setup.userlane.com · read 8 Oct 2026
- In-app guidance
- Interactive guides provide step-by-step help on the screen, with tooltips and beacons to explain or highlight elements.userlane.com · read 8 Oct 2026
- Integrations
- The help center lists SharePoint, Confluence, KnowledgeOwl, and Zendesk integrations for searching knowledge content through the Assistant.docs.userlane.com · read 8 Oct 2026
- Security certification
- Userlane says its information security management system is certified to ISO/IEC 27001:2022 and is maintained through yearly external and quarterly internal audits.userlane.com · read 8 Oct 2026
- Support
- Userlane says customers can contact its support team in product or by emailing [email protected].userlane.com · read 8 Oct 2026
- Target customers
- Userlane describes its focus as regulated and complex organizations, including healthcare, manufacturing, and financial services.userlane.com · read 8 Oct 2026
- What it does
- Userlane combines Application Intelligence, which measures software usage and adoption, with Contextual Assistance that helps people inside applications.userlane.com · read 8 Oct 2026
