Trustly

Trustly provides Pay by Bank services that let customers pay merchants directly from bank accounts. Trustly Payment supports online purchases authorized through a bank app or eID. Recurring Payments connects to a verified account for collections on a chosen schedule, while Deposit supports bank transfers for deposits, top-ups, transfers, or investments. Payout can send funds to customer accounts as standalone, bulk, or scheduled payments. Data Services uses Open Banking and KYC data to verify customers and create accounts in one flow. Merchants can connect through Trustly’s JSON-RPC-based API or activate it through payment service providers and checkout solutions. Direct integration includes a sandbox, developer documentation, and dedicated support. Trustly says it encrypts data in transit, does not store banking credentials, and uses SSL/TLS-only communication; it also states that it is ISO 27001-certified and GDPR-compliant. Trustly says it serves 33 markets and connects to 12,000 banks. Pricing is on request, and the services are presented for merchants across sectors including travel, e-commerce, financial services, subscriptions, and the public sector.

Trustly brings payments, payouts, deposits, and account verification into a Pay by Bank offering for merchants. Review the integration route and request pricing to determine whether its services fit your payment workflows.

Trustly is aimed at merchants seeking bank-account payment, recurring collection, payout, deposit, or customer-verification services. It may suit businesses in travel, e-commerce, financial services, gaming, utilities, subscription services, or the public sector.

Trustly is a Pay by Bank service for merchants that need bank-funded checkout, deposits, payouts, recurring collections, or account verification. It suits businesses with multi-market payment flows and teams able to work with custom commercial terms. Its breadth is the main attraction; the absence of published pricing makes early comparison harder.

Overview

Founded in 2008 and headquartered in Stockholm, Sweden, Trustly connects customers’ bank accounts directly to merchant payment journeys. Customers authorize payments through a bank app or eID. Merchants can connect through Trustly’s JSON-RPC-based API, with sandbox access, developer documentation and dedicated support, or activate the service through a payment service provider or checkout solution.

Trustly says its network spans 33 markets and 12,000 banks. That scale is useful for merchants operating across countries, but coverage should be confirmed for the exact markets and institutions in a planned rollout. Trustly Group AB is an authorized Swedish payment institution supervised by Finansinspektionen and can provide cross-border services in the EU/EEA.

Key features

Bank payments and deposits

Trustly Payment enables online payment from a bank account, authenticated in a bank app or with eID. Trustly Deposit supports direct transfers for deposits, top-ups, transfers and investments. Instant settlement can simplify cash-flow timing, while refunds and payment webhooks provide operational support for checkout and reconciliation workflows.

Recurring payments and payouts

Recurring Payments links a verified bank account to collections on a chosen cadence. It is a practical fit for subscription services and other repeat billing models that want bank-account authorization rather than one-off transfers. Trustly Payout sends funds to customer bank accounts as standalone, bulk or scheduled payouts, making it relevant to businesses that pay many recipients or need planned disbursements.

Verification and data

Data Services combines Open Banking and KYC data to verify, assess and create customer accounts in one flow. That can reduce the number of separate steps in onboarding and risk review, particularly for financial services, gaming and other regulated or account-based products.

Security and support

Trustly says it encrypts data in transit, uses SSL/TLS-only communication and does not store banking credentials. It reports ISO 27001 certification, GDPR compliance and third-party penetration testing. Incident support is described as available 24/7, while direct integration includes dedicated support. These assurances are relevant for merchants whose payment architecture requires formal security and compliance controls.

Pricing

Trustly uses paid, custom pricing. The Merchant Trustly products plan has no published price, so merchants must contact sales for a quote. There is no free plan or stated trial to use for low-risk evaluation. The commercial model is therefore better suited to organizations prepared to assess transaction economics, market coverage and integration scope directly with Trustly than to small teams seeking transparent, self-serve pricing.

Platforms

Trustly supports Android, iOS, web and API integrations. The API route is the natural choice for a merchant building payment orchestration into its own product; a provider or checkout integration may be preferable when engineering resources or launch time are limited.

Who it's for

Trustly presents its services for travel, e-commerce, financial services, gaming, utilities, subscription services and the public sector. It is strongest for merchants that need more than a simple payment button: recurring collections, customer payouts, deposits and bank-based verification can share one broader relationship. Businesses serving only a narrow, single-market checkout may find the custom-sales process disproportionate.

Pros and cons

• Pro: Payments, deposits, recurring collections and payouts cover several bank-account money movements in one product family.
• Pro: A stated 33-market, 12,000-bank network supports international ambitions, subject to confirming required coverage.
• Pro: Instant settlement, webhooks and refunds address important payment-operations needs.
• Pro: Sandbox access, developer documentation, dedicated integration support and 24/7 incident support help larger implementation teams.
• Con: Custom pricing and no published trial make budget and fit harder to assess before a sales conversation.
• Con: Direct API integration requires technical work, while provider-led activation may limit architectural control compared with a fully owned build.

Alternatives

For a broader comparison, see Open Banking Payment Platforms.

• TrueLayer Data API is worth choosing when a free sandbox with mock data and no production access is enough for initial testing, with production pricing based on volume and use case.
• Lean Payments is another paid option across Android, API, iOS and web.
• Pay by Bank from allpay is a paid alternative for Android, iOS and web.
• Volt offers a paid Android, API, iOS and web option with custom pricing for its Volt plan.
• TrueLayer Payments is a paid, multi-platform choice with no free plan.
• Fire Payments API suits teams seeking API access through a business account and customized corporate pricing.
• Plaid may suit eligible US and Canada teams wanting a free trial with up to 10 production Items before paid use.
• Brite Payments is a paid Android, iOS and web alternative.

Verdict

Choose Trustly if your business needs a broad Pay by Bank foundation spanning checkout, deposits, recurring collections, payouts and verification, especially across multiple markets. Look elsewhere if transparent pricing, a self-serve trial or a narrowly focused payment integration is more important than this wider capability set.