Treatwell Pro

Treatwell Pro is salon management software for appointments, staff, and client relationships, connected to Treatwell’s booking platform. It supports online bookings, appointment changes, breaks, time off, and multiple salon locations. Booking widgets can receive reservations from Google, social media, salon websites, and the Treatwell app. Client tools include histories, consultation forms, rebooking reminders, a waiting list, and unlimited client reminders. Business features include point of sale, stock management, sales and accounting data, and client acquisition and retention tracking. Team tools cover staff pricing, portfolios, performance, rotas, and configurable calendar access. Treatwell describes the software as cloud-based and usable through a browser without installing it on a computer; it also supports Android and iOS devices and Windows and Mac computers. The Freelancer and Advanced plans are listed as free. Marketplace bookings from new clients may carry commission depending on location; repeat bookings have 0% commission, and online prepayments carry a 2.5% processing fee. Fees are subject to VAT. The software does not sync with other existing management systems.

Treatwell Pro combines salon scheduling, client management, business tools, and access to Treatwell’s booking platform. Consider the marketplace commission conditions and payment processing fee, as well as the lack of syncing with other management systems.

Treatwell Pro is intended for salon businesses, including hair, nail, massage, wellness, spa, skincare, and grooming services. Its scheduling and team tools may suit businesses managing staff, appointments, and client relationships.

Overview

Treatwell Pro is salon-management software for businesses coordinating appointments, clients and staff alongside Treatwell’s booking platform. It is best suited to salons that want scheduling and operating tools connected to online customer bookings. The free plans lower the entry cost, but marketplace commissions and online prepayment fees matter, and the software does not sync with other management systems.

Key features

Booking and scheduling

Clients can book online, while staff can manage appointment changes, breaks, time off and cancellations across multiple locations. Booking widgets can bring in appointments from Google, social media, a salon website and the Treatwell app. Unlimited client reminders and staff calendars support everyday coordination; configurable calendar access is useful for businesses that want to control what team members can view.

Client relationships and business operations

Client histories and consultation forms keep customer information together, while a waiting list and automated rebooking reminders support follow-up and repeat visits. Acquisition and retention tracking helps salons monitor those efforts. Point of sale, stock management, sales and accounting data add operational coverage beyond the calendar, while rotas, staff portfolios, performance tracking and flexible staff pricing address team management.

Cloud access and data

The cloud-based system runs in a browser on multiple devices, with support for Android and iOS phones and tablets and Windows and Mac computers. Treatwell says salon data remains the establishment’s property after cancellation and is processed under GDPR 679/2016. Its customer service team can import basic data and technical notes from a previous system, but that does not remove the larger drawback: Treatwell Pro does not sync with other existing management systems.

Pricing

Treatwell Pro uses a freemium model, with both plans priced as free. The Freelancer plan includes the core free offering, but the published plan terms do not identify its feature set. Advanced includes Freelancer features and unlimited staff members, making it the clearer fit for salons that need to accommodate a larger team. The published terms do not distinguish other feature or usage limits between the two plans.

Both plans can incur new-client commission for clients acquired through the marketplace, subject to location; repeat bookings carry 0% commission. Online prepayments have a 2.5% processing fee, and fees are subject to VAT. The $0 price therefore does not mean every booking is cost-free: salons should weigh marketplace acquisition against the applicable commission and payment charges.

Platforms

Treatwell Pro supports Android, iOS, macOS, web and Windows. Browser access across devices avoids installing software on a computer, while mobile support lets staff use phones and tablets. External calendar sync is supported, though the service does not sync with other management systems.

Who it's for

The product is aimed at hairdressing, men’s grooming, nail services, massage, hair removal, wellness and spa, skincare, and advanced aesthetics businesses. It is a stronger fit for salons that want booking widgets connected to Treatwell and integrated scheduling, client, team and business tools. Businesses that depend on syncing records with another management system should look elsewhere; salons considering marketplace bookings should also account for location-dependent new-client commission.

Pros and cons

• Pros: Free Freelancer and Advanced plans provide a no-cost starting point, with Advanced including unlimited staff members.
• Pros: Scheduling, client records, team tools, point of sale and stock management cover more than appointment booking alone.
• Pros: Booking widgets can accept customers from Google, social media, salon websites and the Treatwell app.
• Cons: Marketplace bookings from new clients may incur commission, and online prepayments carry a 2.5% processing fee plus VAT.
• Cons: The software does not sync with other existing management systems, which can complicate workflows built around another platform.

Alternatives

Salon Appointment Scheduling Software is a broader category to explore when comparing salon-focused scheduling products.

• Salonist suits salons wanting a free marketplace-listing plan capped at 50 appointments per month, or a paid Essential plan at $59 a month; it also offers a free trial.
• TimeTailor is worth considering for unlimited manual bookings and staff on its free service plan, with a separate Online booking plan priced at $3.90 per conta.
• Bookido is another freemium salon-management option with a free plan and free trial.
• Planity Pro is a paid alternative with an Agenda + Caisse plan that includes an agenda, NF525-certified register, product inventory, online gift cards and services, and accounting data export.
• GlossGenius is a paid option with a free trial and a Standard plan at $28 a month, billed monthly.
• Kitomba is a paid alternative whose Lite plan includes online booking, stock management, POS with integrated EFTPOS and marketing tools.
• Meevo is a paid alternative with a Lite plan for salon and spa businesses that specifies 5 users, 2,500 email contacts and 100 SMS marketing credits.
• Phorest is a paid alternative whose Starter plan includes unlimited devices and staff, with no free trial.

Verdict

Treatwell Pro is a sensible choice for salons that want free scheduling and client-management tools tied to Treatwell’s booking platform, particularly when its broad operational features can replace several separate tasks. The main reasons to look elsewhere are the potential marketplace and prepayment fees and the lack of sync with other management systems.