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Total Service
West Hills, California, United States
What it is
Total Service is an ERP for elevator, HVAC, fire and life-safety, and specialty contractors. It brings dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials, and reporting together. Native payroll covers union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports. A customer portal lets customers view work orders, inspection and compliance documents, invoices, and payment history, and submit service requests. TS Cloud lists six AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist. The cloud-native platform provides real-time operational visibility, and mobile access supports Android and iOS. API access is available for custom integrations; listed priorities include accounting connections, telematics/GPS, and parts catalogs. Pricing is on request and depends on factors including field technicians, modules, payroll complexity, entities or locations, and implementation and data migration scope. Standard deployments include implementation support from industry specialists in the first-year agreement. A February 2026 announcement described TS Cloud as in a controlled beta with select customers.
For and against
For
- Combines dispatch, billing, inventory, and reporting
- Native payroll covers union and prevailing-wage needs
- Customer portal includes work orders and invoices
- Mobile access supports Android and iOS
- Standard deployment includes first-year implementation support
Against
- Pricing is available on request
- TS Cloud was described as in controlled beta
The verdict
Total Service brings contractor operations and payroll into one platform, with a customer portal and mobile access. Pricing is on request, and TS Cloud was described as a controlled beta for select customers.
Who it suits
It is aimed at elevator, HVAC, fire and life-safety, and specialty contractors seeking an ERP that combines field operations, payroll, and customer access. Its pricing is tailored to deployment needs, and TS Cloud was described as being in controlled beta with select customers.
Plans and prices
Custom plan
active field technicians · selected modules · payroll complexity · entities/locations
Read 1 Oct 2026 · totalservice.cloud
On the record
- AI
- TS Cloud lists six live AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist.totalservice.cloud · read 1 Oct 2026
- API and integrations
- Total Service offers API access for custom integrations and lists accounting connections, telematics/GPS, and parts-catalog integrations as current priorities.totalservice.cloud · read 1 Oct 2026
- Availability
- The February 2026 announcement described TS Cloud as being in a controlled beta program with select customers.totalservice.cloud · read 1 Oct 2026
- Cloud architecture
- TS Cloud is described as a fully cloud-native architecture with real-time operational visibility.totalservice.cloud · read 1 Oct 2026
- Core operations
- The platform combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials, and reporting.totalservice.cloud · read 1 Oct 2026
- Customer portal
- Customers can view work orders, inspection and compliance documents, invoices and payment history, and submit service requests.totalservice.cloud · read 1 Oct 2026
- Implementation
- For standard deployments, implementation support from industry specialists is included in the first-year agreement.totalservice.cloud · read 1 Oct 2026
- Mobile
- The platform announcement states that mobile access supports both Android and iOS.totalservice.cloud · read 1 Oct 2026
- Payroll
- Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports.totalservice.cloud · read 1 Oct 2026
- Purpose
- Total Service is an all-in-one ERP for elevator, HVAC, fire and life-safety, and specialty contractors.totalservice.cloud · read 1 Oct 2026
- Security
- TS Cloud states that it protects service-operations information through robust encryption and access controls.totalservice.cloud · read 1 Oct 2026
- Support
- Total Service provides live demos, onboarding with customer data, testing, feedback, training, and personalized support.totalservice.cloud · read 1 Oct 2026
