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On the recordRead 11 Oct 202616 facts
ThePlatform Channel
Singapore
Plans and prices
Channel add-on
8 SGDa month
Social-commerce inbox, tickets, and handoffs · add-on to the $15/mo base plan
Read 11 Oct 2026 · sharkflow.io
On the record
- AI data handling
- The privacy policy says enabled AI or OCR features may send relevant content to configured providers, whose terms and settings determine retention and model use.sharkflow.io · read 11 Oct 2026
- AI drafts
- AI triages conversations and drafts confident answers while flagging risky ones for the team.sharkflow.io · read 11 Oct 2026
- Guardrails and sources
- Drafts show confidence and cited sources, and blocked drafts retain the rejected response and reason.sharkflow.io · read 11 Oct 2026
- History
- Closing a ticket archives customer messages, drafts, edits, and the human decision at each step.sharkflow.io · read 11 Oct 2026
- Human review
- The team can send, edit, or take over a proposed reply, and replies wait for review.sharkflow.io · read 11 Oct 2026
- Intended users
- It is for teams serving customers through Instagram and Messenger without a dedicated support desk.sharkflow.io · read 11 Oct 2026
- Notable limits
- The Channel page says it does not advertise WhatsApp or generic omnichannel support.sharkflow.io · read 11 Oct 2026
- Security
- Sharkflow says it uses access controls, tenant isolation, encryption for designated restricted fields, audit logging, secrets management, and operational monitoring.sharkflow.io · read 11 Oct 2026
- Shared modules
- Channel shares organization records with Store for live order lookup and Inbox for a shared approval policy.sharkflow.io · read 11 Oct 2026
- Shopify context
- Channel can attach live Shopify orders to ticket threads for fulfilment questions.sharkflow.io · read 11 Oct 2026
- Support and documentation
- ThePlatform documentation provides separate step-by-step guides for organization administrators and users.sharkflow.io · read 11 Oct 2026
- Supported channels
- Channel currently supports Instagram and Messenger conversations.sharkflow.io · read 11 Oct 2026
- Ticket workflow
- Conversations can receive an owner, status, priority, linked order, and resolution history in a shared queue.sharkflow.io · read 11 Oct 2026
- Triage controls
- Triage is off until an agent is nominated, and the nominated agent’s prompt can be read and edited.sharkflow.io · read 11 Oct 2026
- What it does
- Channel turns Instagram and Messenger direct messages into owned support tickets with context, handoffs, and a decision trail.sharkflow.io · read 11 Oct 2026
