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On the recordRead 8 Oct 202613 facts
Syniverse RBM
Plans and prices
Syniverse RBM
Priced on request
Contact Syniverse Sales for pricing; requires an Omni-Channel Messaging account and service subscription; RBM participation is approval-based
Read 8 Oct 2026 · sdcdocumentation.syniverse.com
On the record
- Analytics
- Syniverse says its RBM offers detailed, real-time analytics to track performance.syniverse.com · read 8 Oct 2026
- API and webhooks
- Applications submit requests through a REST API, and Syniverse can send events and message updates to a customer-configured webhook as base64-encoded JSON.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Approval limits
- Public launch requires a review and approval, and availability depends on mobile operators and RCS-capable devices in the launch region.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Consent
- Syniverse or its service partner may request proof that users consented to receive RCS messages.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Conversation support
- Businesses can use a chatbot or Syniverse’s two-way chat application for customer care conversations.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Initiating conversations
- The agent must initiate the conversation; users can reply after the agent starts it.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Messaging features
- The RBM channel supports verified sender identities, templates, scheduled messages, message translation, and real-time delivery status feedback.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Omnichannel integration
- RBM is part of Syniverse’s cloud-based Omni-Channel messaging solution, which uses the same API endpoint as its SMS, MMS, Facebook Messenger, push notification, and WeChat channels.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Onboarding
- Participation requires a Syniverse Omni-Channel account and service subscription, an approved RBM agent, and a Syniverse Sender ID.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Purpose
- RBM delivers personalized, interactive business messages using rich media and real-time analytics.syniverse.com · read 8 Oct 2026
- Rich interactions
- RBM agents can use rich cards, media, suggestions, and interactive buttons in conversations.sdcdocumentation.syniverse.com · read 8 Oct 2026
- Security
- Syniverse lists TLS 1.2, bearer tokens, SSO, OAuth 2.0, and JWE payload encryption for SCG APIs; webhook options include TLS 1.2 or mTLS, Basic or OAuth 2.0 authentication, and JWT or JWE encryption.sdcsupport.syniverse.com · read 8 Oct 2026
- Support
- Syniverse says RBM Professional Services can help with onboarding, scaling, and discovering use cases.syniverse.com · read 8 Oct 2026
