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Leena AI HR Service Delivery
New York, New York, United States
What it is
Leena AI HR Service Delivery is a paid suite for employee support across the employee lifecycle. Its virtual employee assistant handles everyday issues, and Leena AI says it can automatically resolve up to 90% of employee queries. A centralized helpdesk manages cases, conversational tickets, and automatic updates. Employees can use a knowledge base, while HR teams maintain content from anywhere. OCR-powered document tools create, retrieve, and delete employee documents, and employees can update or retrieve them through the assistant. A zero-code workflow builder supports custom HR processes and personalized onboarding. Analytics cover resolution times, agent performance, ticket deflection, request types, volumes, and trends. Channels include email, Google Chat, Microsoft Teams, Slack, SMS, WhatsApp Business, and Zoom. Leena lists more than 200 integrations, including Workday, SAP, ServiceNow, Salesforce, and Oracle. Pricing is by personalized quote; there is no free plan.
For and against
For
- Virtual assistant handles employee queries
- Centralizes cases and conversational ticketing
- Supports zero-code HR workflows
- Offers OCR document management
- Lists more than 200 integrations
Against
- No free plan is available
- Pricing requires a personalized quote
- AI appraisal-style resolution claim is vendor-stated
- Employee data is handled across many channels
The verdict
Leena AI combines employee assistance, cases, documents, workflows, analytics, and integrations in one HR service suite. Organizations should request a tailored quote and review its security controls for their requirements.
Who it suits
It suits large organizations seeking omnichannel HR service delivery, knowledge management, and workflow automation. Leena describes Fortune 500 enterprises among its customers.
Plans and prices
Personalized quote
Quote tailored to the organization’s specific needs · flexible pricing options
Read 5 Oct 2026 · leena.ai
On the record
- Analytics
- Its analytics track resolution times, agent performance, ticket deflection, request types, volumes, and trends.leena.ai · read 5 Oct 2026
- Channels
- Listed employee channels include email, Google Chat, Microsoft Teams, Slack, SMS, WhatsApp Business, and Zoom.leena.ai · read 5 Oct 2026
- Document management
- The AI-powered document system uses OCR for employee document creation, retrieval, and deletion, and lets employees update or retrieve documents through a virtual assistant.leena.ai · read 5 Oct 2026
- Headquarters and founding
- Leena AI says it is headquartered in New York and was founded in 2018.leena.ai · read 5 Oct 2026
- Helpdesk
- The product centralizes employee cases, provides conversational ticketing, and sends automatic updates on raised issues.leena.ai · read 5 Oct 2026
- Integrations
- Leena AI lists 200+ enterprise integrations and names Workday, SAP, ServiceNow, Salesforce, and Oracle among them.leena.ai · read 5 Oct 2026
- Knowledge management
- Its knowledge base lets employees access information and HR teams access and update knowledge from anywhere.leena.ai · read 5 Oct 2026
- Purpose
- The HR service delivery suite uses a virtual employee assistant to handle everyday employee issues and support service across the employee lifecycle.leena.ai · read 5 Oct 2026
- Query resolution
- Leena AI says its 24/7 virtual employee assistant can automatically resolve up to 90% of employee queries.leena.ai · read 5 Oct 2026
- Security
- The HR service delivery page describes Defense-in-Depth security, employee anonymity controls, a 24/7 Security Operations Center, GDPR controls, SOC 2, and CCPA.leena.ai · read 5 Oct 2026
- Security details
- The trust page states AES-256-GCM encryption at rest, TLS 1.2+ in transit, AWS KMS key management, and SAML 2.0 and OAuth 2.0 support.leena.ai · read 5 Oct 2026
- Support contact
- Leena AI lists [email protected] for questions about its products, features, pricing, or demos.leena.ai · read 5 Oct 2026
- Target customers
- The pricing page describes the product as trusted by global Fortune 500 enterprises.leena.ai · read 5 Oct 2026
- Workflows and onboarding
- The suite supports personalized onboarding workflows and custom HR workflows built with a zero-code workflow builder.leena.ai · read 5 Oct 2026
