STEL Order

STEL Order is management software for appliance repair businesses handling service requests, technicians, installations, repairs, products, and payments. It supports job requests, technician assignments, work notes, multi-day tasks, quotes, invoices, and payment workflows. Customer records can store warranty information, images, audio, video, billing details, transaction history, and contact preferences. The software tracks customer equipment and assets, product catalogs, bundled products, price lists, and inventory across multiple locations. Native Android and iOS apps work offline and synchronize data when connectivity returns. Integrations include Shopify, WooCommerce, PrestaShop, PayPal, Stripe, Zapier, n8n, and Make. Its public REST API lets developers read, create, edit, and delete information. The Free plan is free and includes catalog, CRM, estimates, billing, expenses, calendar, reports, and a mobile app. Business costs $60 a month; Pro costs $90 a month. Both include field service management, while API access is listed with Pro. Technical support and onboarding training are available.

STEL Order combines field-service workflows, customer records, inventory, and payments for appliance repair businesses. Its free plan covers core business tools, while field service management is included in the paid Business and Pro plans.

STEL Order is aimed at appliance repair businesses managing service requests, technicians, products, and customer equipment. Developers may find its public REST API useful for connecting other software.

Overview

STEL Order brings service coordination, customer and appliance records, inventory, and billing into one system for appliance repair businesses. It is best suited to teams managing technicians as well as parts and customer equipment histories. The free plan covers several office workflows, but field service management requires a paid plan, and the listed Business price is $60 per month.

Key features

• Dispatch and job management: Teams can handle service requests, assign technicians, record work notes, schedule multi-day tasks, and manage work orders. This range suits businesses with jobs that need follow-through across visits; the free plan does not include field service management.
• Customer and appliance history: Customer files can hold warranty information, billing details, transaction history, contact preferences, and images, audio, or video. Asset tracking links equipment to service activity, useful for repair teams that need context on both the customer and the appliance.
• Estimates, invoicing, and payments: Estimates and billing sit alongside job workflows, with online payment support. That can reduce the need to separate service administration from payment collection.
• Inventory and product sales: Catalogs, bundled products, price lists, and inventory across multiple locations extend the system beyond scheduling. Businesses that do not manage parts or products may find less reason to choose it over a more focused service tool.
• Mobile and offline work: Native Android and iOS apps support offline work and synchronize when connectivity returns, a practical advantage for technicians in areas with unreliable connections.
• Integrations and API: Listed integrations include Shopify, WooCommerce, PrestaShop, PayPal, Stripe, Zapier, n8n, and Make. The public REST API supports reading, creating, editing, and deleting information, making the Pro plan more relevant to businesses connecting their own software.
• Support and privacy: The appliance repair page describes technical support and onboarding training, with access to real people. The privacy policy says STEL Order applies GDPR principles and names AWS as a hosting subcontractor.

Pricing

The freemium structure gives small teams a way to start without a subscription, but the free tier is not a substitute for field-service management. Prices below are monthly as billed.

• Free — free: Includes catalog, CRM, estimates, billing, expenses, calendar, reports, and mobile app. It fits businesses testing core administrative workflows, but does not include field service management.
• Business — $60 a month: Adds field service management, online shop, and phone support. It is the more direct fit for repair companies that need to dispatch and manage field work. Extra users cost $30/month, which can materially raise the bill as a team grows.
• Pro — $90 a month: Includes API, GPS, multiple geolocation, field service management, and phone support. It makes sense for businesses that need integrations through the API or location capabilities; teams needing only dispatch may not need these additions.

A free trial is available. The free plan is the lowest-commitment option, while the paid plans are monthly; no annual term is needed to understand the listed prices.

Platforms

STEL Order supports Android, iOS, and web, and provides an API. Offline work is supported in its native mobile apps, with data synchronization after connectivity returns.

Who it's for

STEL Order is a strong fit for appliance repair businesses coordinating technicians while maintaining warranty and equipment histories, parts inventory, and billing in the same system. It is less compelling for a team that only needs a basic schedule or does not need field-service workflows, since those workflows begin with Business.

Pros and cons

• Pro: Customer files can combine warranty, transaction, contact, and media records, giving repair teams useful context alongside appliance histories.
• Pro: Offline-capable Android and iOS apps help technicians continue work when a connection is unavailable.
• Pro: Product catalogs and multi-location inventory support businesses that sell or track parts as well as perform repairs.
• Con: Field service management is excluded from Free, so businesses needing technician dispatch must pay for Business or Pro.
• Con: Business charges $30/month for each extra user, which can make a larger technician roster more expensive.

Alternatives

Appliance Repair Software is the broader category guide for comparing options. Choose ServiceM8 if its free plan's one-user and 30-jobs-per-month allowance fits your workload. Homi Appliance is worth considering for its free launch access, which includes full access for up to 15 total members per business. ServicePower offers scheduling, mobile access, customer self-service, work-order management, analytics, and Vision AI in its Employed Workforce plan, making it an alternative for teams prioritizing that set of capabilities.

Aptora may suit businesses already using Total Office Manager that need a customer access portal; its portal plan is $50 a month and requires Total Office Manager and an active service agreement. ServiceWorks is another paid option, with a Bronze plan at $150 a month. Agoserve is a paid alternative with a trial and plans priced in euros. GetTimePad is a paid alternative with device-connectivity and SMS-bundle plans. Rossware is a paid alternative with service-status and dispatch-link products.

Verdict

Choose STEL Order if your appliance repair business needs field dispatch tied to customer and equipment records, inventory, and billing, especially if technicians need offline mobile access. Its free plan can cover core administration, but teams that need field workflows must budget at least $60 a month, with extra Business users adding $30/month. Look elsewhere if you need field-service management without that seat cost or do not need STEL Order's broader inventory and record-keeping scope.