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Rossware
Auburn, Alabama, United States
What it is
Rossware provides software and support for appliance repair businesses, centered on its ServiceDesk application. ServiceDesk includes call and job management, scheduling and dispatch, inventory management, reporting, estimates, and invoicing. The main application runs exclusively on Windows as a desktop program that depends on the Windows file structure. SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information to ServiceDesk; it is available for Android and iOS, with an older Windows version. Rossware also offers Windows server hosting for remote access through remote desktop apps on Windows, Mac, iOS, or Android, though some Mac functionality is limited. Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung. SD-CyberOffice offers an embeddable scheduling widget that shows live availability and books jobs into ServiceDesk. Optional AI-powered route optimization is charged per use. ServiceDesk core software is listed at $199 a month with a six-month minimum commitment. Support is available by live connection, email, or phone.
For and against
For
- ServiceDesk covers jobs, dispatch, inventory, estimates, and invoicing.
- SD-Mobile supports Android and iOS.
- Online scheduling can show live availability and book jobs.
- Dispatch integrations include ServiceBench, LG, and Samsung.
- Support is available by live connection, email, or phone.
Against
- ServiceDesk core software is $199 a month.
- Core software has a six-month minimum commitment.
- The main ServiceDesk application runs exclusively on Windows.
- Some Mac functionality is limited when using remote access.
The verdict
Rossware combines Windows-based ServiceDesk with mobile technician tools, dispatch connections, and optional hosting and booking services. Businesses should consider the Windows requirement and six-month minimum for the core software.
Who it suits
Rossware suits appliance repair businesses that need job, dispatch, inventory, and invoicing tools. Its mobile app supports technicians working with ServiceDesk jobs and reports.
Plans and prices
American Home Shield Status Updater
Read 30 Sep 2026 · rossware.com
DispatchLinks
For ServiceBench, ServicePower, etc.
Read 30 Sep 2026 · rossware.com
SD-Mobile
Technician app
Read 30 Sep 2026 · rossware.com
SmartParts
Read 30 Sep 2026 · rossware.com
SD-Dealer
Merchandise sales
Read 30 Sep 2026 · rossware.com
SD-RevenueBuilder
Recurring service
Read 30 Sep 2026 · rossware.com
ServiceDesk core software
Unlimited access to core features · call management · job management · scheduling and dispatch
Read 30 Sep 2026 · rossware.com
Server Hosting Tier 1
2 users included · recommended 1–3 · 2 CPU cores · 4GB RAM
Read 30 Sep 2026 · rossware.com
Server Hosting Tier 2
7 users included · recommended 3–7 · 2 CPU cores · 8GB RAM
Read 30 Sep 2026 · rossware.com
On the record
- Backups
- Rossware describes SD Cloud Backup as automatically saving ServiceDesk data to a secure online location and recommends keeping a local backup too.help.rossware.com · read 30 Sep 2026
- Core features
- ServiceDesk includes call and job management, scheduling and dispatch, inventory management, reporting, estimates, and invoicing.rossware.com · read 30 Sep 2026
- Dispatch integrations
- Rossware lists integrations with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung, including information flow with warranty dispatchers.rossware.com · read 30 Sep 2026
- Hosting
- Rossware offers Windows server hosting and says hosted ServiceDesk can be accessed remotely through remote desktop apps on Windows, Mac, iOS, or Android, with some Mac functionality limited.rossware.com · read 30 Sep 2026
- Mobile app
- SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version.help.rossware.com · read 30 Sep 2026
- Online booking
- SD-CyberOffice offers an embeddable online scheduling widget that lets customers view live availability and schedule jobs into ServiceDesk.rossware.com · read 30 Sep 2026
- Purpose
- Rossware says it provides software solutions and support for appliance repair businesses.rossware.com · read 30 Sep 2026
- QuickBooks
- ServiceDesk can export sales report data for import into QuickBooks; Rossware says it does not directly integrate into QuickBooks.rossware.com · read 30 Sep 2026
- Route optimization
- Rossware says optional AI-powered whole-roster route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, and charges per use.rossware.com · read 30 Sep 2026
- Server security
- Rossware's RSS Key maintains a list of safe IP addresses allowed to connect to its server and blocks other connections.help.rossware.com · read 30 Sep 2026
- Support
- Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies.help.rossware.com · read 30 Sep 2026
- Support scope
- Rossware support covers learning and troubleshooting its software, but excludes unsupported third-party integrations and software.help.rossware.com · read 30 Sep 2026
- Windows application
- The main ServiceDesk application runs exclusively on Windows and is a desktop application that depends on the Windows file structure.rossware.com · read 30 Sep 2026
