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On the recordRead 15 Oct 202638 facts
SmartDesk
SmartDesk · founded 2024
Plans and prices
Starter
$399a month
5 users · 1 project · 1 support email per project · tickets, SmartChat, Knowledge Base, Help Center, Knowledge AI, SLA timers, basic reporting
Read 15 Oct 2026 · smartdesk.support
Pro
$899a month
10 users · 5 projects · 3 support emails per project · automation, assignment, escalation, branding, Agent Copilot, advanced reporting, exports, API access
Read 15 Oct 2026 · smartdesk.support
Enterprise
$1,999a month
50 users · 25 projects · 10 support emails per project · automation, assignment, escalation, branding, Agent Copilot, advanced reporting, exports, API access
Read 15 Oct 2026 · smartdesk.support
On the record
- Agent Copilot
- Pro and Enterprise include contextual AI assistance for agents while leaving control with human agents.smartdesk.support · read 15 Oct 2026
- Included agent seats
- 5smartdesk.support · read 22 Sep 2026
- AI drafting
- Pro and Enterprise can prepare ticket context and draft Knowledge Base content for agent review.smartdesk.support · read 15 Oct 2026
- API
- External API access is offered on Pro and Enterprise for supported integrations and workflows.smartdesk.support · read 15 Oct 2026
- API access
- Yessmartdesk.support · read 22 Sep 2026
- Assignment automation
- Pro and Enterprise can automatically distribute new tickets using project assignment rules.smartdesk.support · read 15 Oct 2026
- Branding
- Email branding and advanced Help Center branding are available on Pro and Enterprise.smartdesk.support · read 15 Oct 2026
- Collaboration
- Teams can use internal activity, collaboration tools, ticket tags and reusable saved views.smartdesk.support · read 15 Oct 2026
- Customer portal
- Yessmartdesk.support · read 22 Sep 2026
- Data collected
- The privacy policy lists names, email addresses, phone numbers, billing information, IP addresses, browser and operating-system data, referring URLs and pages viewed.smartdesk.support · read 15 Oct 2026
- Data rights
- The policy describes access, correction, deletion, objection and portability rights subject to location.smartdesk.support · read 15 Oct 2026
- Escalation
- Pro and Enterprise can escalate tickets when configured SLA conditions are reached.smartdesk.support · read 15 Oct 2026
- G2 product description
- G2 describes its SmartDesk listing as hybrid-office workspace software with interactive desk maps, floor-plan editing, real-time availability and occupancy analytics.g2.com · read 15 Oct 2026
- Help Center
- Every plan can publish searchable self-service articles in a public Help Center.smartdesk.support · read 15 Oct 2026
- Knowledge AI
- All plans can connect the organisation's OpenAI account so SmartChat answers from published SmartDesk knowledge.smartdesk.support · read 15 Oct 2026
- Knowledge Base
- Teams can create, review and publish categorized support articles for agents and customers.smartdesk.support · read 15 Oct 2026
- Licence status
- The terms describe the service, software and content as protected proprietary intellectual property, with no open-source licence identified.smartdesk.support · read 15 Oct 2026
- Limit: advanced features
- Automatic assignment, escalation, branding, advanced reporting, exports, API access and agent AI are restricted to Pro and Enterprise.smartdesk.support · read 15 Oct 2026
