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On the recordRead 15 Oct 202644 facts
Smart Service
Smart Service · Dublin, Ohio, United States · founded 1992
Plans and prices
Standard Subscription
Priced on request
Smart Service Cloud or Desktop offering · Annual subscription option
Read 20 Sep 2026 · smartservice.com
Enterprise Subscription
Priced on request
Franchise support · Multi-division support · Multi-location support
Read 20 Sep 2026 · smartservice.com
Purchase Option
Priced on request
Purchase licensing for Smart Service Desktop · Annual support and services renewal
Read 20 Sep 2026 · smartservice.com
Standard Subscription (Cloud or Desktop)
$129.99a month, billed yearly
software, onboarding and data conversion included · franchise, multi-division and multi-location support
Read 15 Oct 2026 · smartservice.com
On the record
- AI features
- Smart Service Cloud includes Mission Control dispatch assistants, The Oracle reporting assistant, an AI Writing Assistant and an AI Knowledge Center.smartservice.com · read 15 Oct 2026
- AI providers
- The Oracle and Wingman use Claude, while the Writing Assistant and Knowledge Center use ChatGPT.smartservice.com · read 15 Oct 2026
- API and extensibility
- The company offers custom API configurations and custom development services, but the public site does not expose a self-service API reference or SDK download.smartservice.com · read 15 Oct 2026
- Company headquarters and size
- LinkedIn lists Smart Service headquarters in Dublin, Ohio and company size of 51–200 employees.linkedin.com · read 15 Oct 2026
- Company history
- The company timeline says My Service Depot began in 1992, Smart Service Enterprise launched in 2001, iFleet in 2010 and Smart Service Cloud in 2019.smartservice.com · read 15 Oct 2026
- Company legal name
- Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield.crunchbase.com · read 15 Oct 2026
- Customer experience
- Customer-facing capabilities include online booking, portals, notifications and two-way text messaging.smartservice.com · read 15 Oct 2026
- Customer portal
- Yessmartservice.com · read 20 Sep 2026
- Desktop requirements
- Smart Service Desktop supports Windows 10/11 or Windows Server 2016/2019/2022, requires .NET Framework 4.8, and works with QuickBooks Desktop 2020 or newer.app.smartservice.com · read 15 Oct 2026
- Documentation and support
- The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support.smartservice.com · read 15 Oct 2026
- Integrations
- Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage.smartservice.com · read 15 Oct 2026
- Inventory and assets
- Administration tools track inventory, equipment and company assets to reduce shortages and scheduling conflicts.smartservice.com · read 15 Oct 2026
- Invoicing and payments
- Smart Service supports automatic or manual invoicing, card payments, ACH, online payments and deposits collected during booking or quoting.smartservice.com · read 15 Oct 2026
- Invoicing and payments
- Yessmartservice.com · read 20 Sep 2026
- Licence
- The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software.smartservice.com · read 15 Oct 2026
- Limit: bugs and crashes
- G2 reviewers report that the software can be buggy and crash frequently.g2.com · read 15 Oct 2026
- Limit: interface usability
- Some G2 reviewers say features are difficult to access and the interface needs a cleaner, more modern design.g2.com · read 15 Oct 2026
- Limit: pricing and contract complaints
- Independent reviews mention expensive plans, unexpected recurring charges, contract changes, add-on costs and refund concerns.getapp.com · read 15 Oct 2026
