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Shepherd
The contact page lists an address at 211 Boulevard of the Americas, Suite 403, Lakewood, New Jersey 08071.
What it is
Shepherd is cloud-based practice management software for veterinary clinics, with tools for medical records, client requests, and payments. Its SOAP workflow updates the medical record and invoice and creates discharge instructions. The software lists TranscribeAI for drafting SOAP notes and DiagnoseAI for clinical decision support and treatment suggestions; ShepherdAI features are optional. A client portal lets pet owners request appointments and prescription refills, review medical history, and access vaccine certificates. Shepherd Pay is integrated into the system and supports USB terminals, stored cards, and payments through the online pet portal. The subscription includes unlimited users and work stations, expert training, support from staff with veterinary experience, Shepherd Pay, and no implementation fees. Listed integrations include IDEXX diagnostics, HomeAgain, AllyDVM, CoVet, and PetDesk, with Shepherd OpenAPI also listed in its help center. Onboarding is typically four to six weeks without historical-record migration, or eight to ten weeks when migrating records. Pricing is discussed during a demo; the service is web-based, with no mobile apps listed.
For and against
For
- SOAP workflow updates records and invoices.
- Portal supports appointment and refill requests.
- Subscription includes unlimited users and work stations.
- Shepherd Pay is included in the subscription.
- No implementation fees are listed.
Against
- Pricing is discussed during a demo.
- ShepherdAI features are optional.
- Historical-record migration can extend onboarding to eight to ten weeks.
- No mobile apps are listed.
The verdict
Shepherd combines clinic records, client requests, and payments in a web-based system. Clinics should consider the demo-based pricing and onboarding timeline, especially if they plan to migrate historical records.
Who it suits
Shepherd is aimed at veterinary clinics, particularly general practices looking for tools organized around clinic-day workflows. It may suit clinics that want a client portal and integrated payment options.
Plans and prices
Shepherd veterinary practice management software
Unlimited users · Unlimited work stations · Shepherd Pay included · No implementation fees
Read 11 Oct 2026 · shepherd.vet
On the record
- AI tools
- Shepherd lists TranscribeAI for generating SOAP notes and DiagnoseAI for clinical decision support and treatment suggestions.shepherd.vet · read 11 Oct 2026
- Client tools
- The client portal supports appointment requests, prescription refill requests, medical history, and vaccine certificates.shepherd.vet · read 11 Oct 2026
- Data safeguards
- Shepherd says its data is encrypted in transit, backed up internally and externally, and hosted on servers without public access points.shepherd.vet · read 11 Oct 2026
- Included subscription features
- The subscription includes unlimited users and work stations, expert training, veterinary-experienced support, Shepherd Pay, and no implementation fees.shepherd.vet · read 11 Oct 2026
- Integrations
- The integrations directory lists connections including IDEXX diagnostics, HomeAgain, AllyDVM, CoVet, and PetDesk; its help center also lists Shepherd OpenAPI.help.shepherd.vet · read 11 Oct 2026
- Medical records
- Its SOAP workflow updates the medical record and invoice and generates discharge instructions.shepherd.vet · read 11 Oct 2026
- Migration and onboarding
- Shepherd says onboarding typically takes four to six weeks without historical data migration and eight to ten weeks when migrating historical records.shepherd.vet · read 11 Oct 2026
- Notable limits
- Shepherd says pricing is discussed during a demo and that its ShepherdAI features are optional.shepherd.vet · read 11 Oct 2026
- Payment compliance
- Shepherd says Shepherd Pay handles card data under PCI DSS for storage, transmission, and encryption.shepherd.vet · read 11 Oct 2026
- Payments
- Shepherd Pay is integrated into the PIMS and supports USB terminals, stored cards, and online pet portal payments.shepherd.vet · read 11 Oct 2026
- Purpose
- Shepherd is cloud-based veterinary practice management software for veterinary clinics.shepherd.vet · read 11 Oct 2026
- Security
- Shepherd reports completing an annually renewed SOC 2 Type II examination and hosting production data on AWS in Ohio across multiple availability zones.shepherd.vet · read 11 Oct 2026
- Who it is for
- Shepherd describes its general-practice offering as designed for veterinary clinics and their clinic-day workflows.shepherd.vet · read 11 Oct 2026
