Best ServiceNow ITSM Alternatives in 2026
Updated
20 apps from IT help desk software ranked against ServiceNow ITSM on the same published basis.
- 1ServiceNow ITSM vs Desk365
- 2ServiceNow ITSM vs Genuity Helpdesk
- 3ServiceNow ITSM vs KIX
- 4ServiceNow ITSM vs GLPI
- 5ServiceNow ITSM vs Web Help Desk
- 6ServiceNow ITSM vs Freshservice
- 7ServiceNow ITSM vs Jitbit Helpdesk
- 8ServiceNow ITSM vs ManageEngine ServiceDesk Plus
- 9ServiceNow ITSM vs Alloy Navigator
- 10ServiceNow ITSM vs ALVAO IT Asset Management
- 11ServiceNow ITSM vs Atera
- 12ServiceNow ITSM vs HaloITSM
- 13ServiceNow ITSM vs SolarWinds Service Desk
- 14ServiceNow ITSM vs SysAid
- 15ServiceNow ITSM vs TOPdesk
- 16ServiceNow ITSM vs Zendesk Employee Service
- 17ServiceNow ITSM vs BOSSDesk
- 18ServiceNow ITSM vs Incident IQ Facilities
- 20ServiceNow ITSM vs Spiceworks Cloud Help Desk
- 21ServiceNow ITSM vs Track-It!
ServiceNow ITSM alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.8 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | Genuity Helpdesk | 7.8 | Free plan | $39.99/mo | Android, iOS, Web |
| 3 | KIX | 7.7 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | GLPI | 7.2 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 5 | Web Help Desk | 7.1 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 6 | Freshservice | 7.0 | No | $19/mo | Android, API, iOS, Web |
| 7 | Jitbit Helpdesk | 7.0 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 8 | ManageEngine ServiceDesk Plus | 7.0 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 9 | Alloy Navigator | 6.9 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 10 | ALVAO IT Asset Management | 6.9 | No | $0.68/mo | Web, iOS, Android |
| 11 | Atera | 6.9 | No | — | Android, API, iOS, Linux, Mac, Web, Windows |
| 12 | HaloITSM | 6.9 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 13 | SolarWinds Service Desk | 6.9 | No | $39/mo | Android, API, iOS, Web |
| 14 | SysAid | 6.9 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 15 | TOPdesk | 6.9 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 16 | Zendesk Employee Service | 6.9 | No | $29/mo | Android, API, iOS, Web |
| 17 | BOSSDesk | 6.8 | No | $29/mo | Android, iOS, Web |
| 18 | Incident IQ Facilities | 6.8 | No | — | Android, API, iOS, Web |
| 20 | Spiceworks Cloud Help Desk | 6.6 | No | — | Web, Android, iOS |
| 21 | Track-It! | 6.5 | No | — | Web, Windows, Android, iOS |
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Questions about ServiceNow ITSM alternatives
What is the best alternative to ServiceNow ITSM?
Desk365, number 1 in IT help desk software with a score of 7.8 out of 10. The others here: Genuity Helpdesk, KIX, GLPI and 16 more.
What is the best free alternative to ServiceNow ITSM?
Desk365 is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.