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ServiceMonster
What it is
ServiceMonster is a platform for managing customers, teams, and business operations at service businesses such as carpet cleaners, pressure washers, and window cleaners. Its schedule includes location-based color coding, appointment types, wait lists, and drag-and-drop controls. Sales tools cover estimates, invoicing, payments, contracts, automated billing, and recurring appointments. Marketing features include automated email and direct mail campaigns, lead tracking, reports, and dashboards. The Android and iOS app is described as supporting full team functionality. ServiceMonster lists more than 20 integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net, along with an open API and documentation. Plans include phone support and training, plus access to a 24-hour online help site. The 14-day free trial does not require a credit card, and there is no free plan. Basic starts at $79.99 a year when billed annually for one user; monthly billing is $99.99 a month. Annual subscriptions require an annual commitment. The pricing page says the service uses industry-standard encryption protocols and security measures to protect data.
For and against
For
- Scheduling includes wait lists and drag-and-drop controls.
- Supports estimates, invoicing, payments, and recurring appointments.
- Mobile app is available for Android and iOS.
- Lists more than 20 integrations and an open API.
- Trial lasts 14 days and requires no credit card.
Against
- There is no free plan.
- Basic is $99.99 per month with monthly billing.
- Annual subscriptions require an annual commitment.
The verdict
ServiceMonster brings scheduling, sales, marketing, and team workflows together for service businesses. Its trial offers a way to evaluate the platform before choosing a paid plan.
Who it suits
ServiceMonster suits service businesses that need scheduling, sales, marketing, and customer management in one platform. The listed industries include carpet cleaning, pressure washing, and window cleaning.
Plans and prices
Basic (annual billing)
1 User License
Read 30 Sep 2026 · servicemonster.com
Basic (monthly)
1 User License
Read 30 Sep 2026 · servicemonster.com
Grow (annual billing)
5 User Licenses · Additional user is $15/month per user billed annually
Read 30 Sep 2026 · servicemonster.com
Grow (monthly)
5 User Licenses · Additional user is $15/month per user
Read 30 Sep 2026 · servicemonster.com
Premier (annual billing)
10 User Licenses · Additional user is $25/month per user billed annually
Read 30 Sep 2026 · servicemonster.com
Premier (monthly)
10 User Licenses · Additional user is $25/month per user
Read 30 Sep 2026 · servicemonster.com
On the record
- API
- The integrations page describes an open API and links to API documentation.servicemonster.com · read 30 Sep 2026
- Industries
- The site names carpet cleaning, pressure washing, and window cleaning businesses as industries it serves.servicemonster.com · read 30 Sep 2026
- Integrations
- The maker lists 20+ integrations, including Google Calendar, Zapier, QuickBooks, Stripe, Twilio, and Authorize.net.servicemonster.com · read 30 Sep 2026
- Marketing
- It offers automated email and direct mail campaigns, lead tracking, reporting, and dashboards.servicemonster.com · read 30 Sep 2026
- Mobile app
- The ServiceMonster app is available for Android and iOS and is described as supporting full team functionality.servicemonster.com · read 30 Sep 2026
- Purpose
- ServiceMonster is a platform for managing customers, teams, and business operations for service businesses.servicemonster.com · read 30 Sep 2026
- Sales and invoicing
- Features include estimates, invoicing, payments, contracts, automated billing, and recurring appointments.servicemonster.com · read 30 Sep 2026
- Scheduling
- Its schedule includes location based color coding, appointment types, wait lists, and drag and drop features.servicemonster.com · read 30 Sep 2026
- Security
- The pricing page says ServiceMonster uses industry standard encryption protocols and security measures to protect data.servicemonster.com · read 30 Sep 2026
- Subscription terms
- The pricing page says each subscription level requires an annual commitment, while monthly subscriptions may be canceled at any time according to the trial FAQ.servicemonster.com · read 30 Sep 2026
- Support
- The pricing page says plans include free phone support and free training, and describes an in house support team and 24 hour online help site.servicemonster.com · read 30 Sep 2026
- Trial
- The maker offers a 14 day free trial with no credit card required.servicemonster.com · read 30 Sep 2026
- Vulnerability reports
- The responsible disclosure page says it has no bug bounty or monetary rewards and commits to acknowledging reports within five business days.servicemonster.com · read 30 Sep 2026
