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ReviewSense
What it is
ReviewSense is web and API software for monitoring, analyzing, managing, and answering customer reviews across platforms. Its AI evaluates sentiment, extracts topics, and flags toxic or spam content. It creates contextual, on-brand response drafts that users can edit, approve, and publish, or automatically sends replies to positive reviews. Teams can route drafts to a manual approval queue instead. Analytics track sentiment trends, response rates, and review velocity, with alerts for negative-review spikes and possible crises. ReviewSense says it supports more than 50 languages and can mirror a reviewer’s language and script. Connections include Google, Yelp, Facebook, TripAdvisor, and more than 50 review platforms. Plans are billed annually: Starter is $11.25 a month, Pro is $33.75 a month, and Enterprise is $82.50 a month. A 7-day trial is available, but there is no free plan. Starter supports 50 AI responses monthly and two locations total; Enterprise includes unlimited responses and locations. The company lists encryption, access controls, assessments, backups, and incident response measures.
For and against
For
- Analyzes sentiment, topics, toxic, and spam content
- Drafts editable, contextual review replies
- Supports automatic or approval-based responses
- Connects with more than 50 platforms
- Supports more than 50 languages
Against
- No free plan
- Starter limits AI responses and locations
- Plans are billed annually
- Paid plans start at $11.25 a month
The verdict
ReviewSense combines review aggregation, AI analysis, response workflows, alerts, and multi-location plans. Its annual billing, response and location limits, and lack of a free plan should guide plan selection.
Who it suits
ReviewSense suits businesses managing customer feedback across multiple review sources. Starter is described for small businesses, Pro for growing businesses, and Enterprise for agencies and multi-location businesses.
Plans and prices
Starter
50 AI responses/month · 1 location per platform · Max 2 locations total · Basic analytics
Read 30 Sep 2026 · reviewsense.ai
Pro
300 AI responses/month · 3 locations per platform · Max 6 locations total · Team collaboration
Read 30 Sep 2026 · reviewsense.ai
Enterprise
Unlimited AI responses · Unlimited locations · Team collaboration · All platforms plus priority new platforms
Read 30 Sep 2026 · reviewsense.ai
On the record
- AI analysis
- The product analyzes sentiment, extracts topics, and flags toxic or spam content.reviewsense.ai · read 30 Sep 2026
- AI data use
- The privacy policy says personal or customer data is not used to train third-party AI models; anonymized and aggregated data may be used to improve ReviewSense's AI.reviewsense.ai · read 30 Sep 2026
- AI replies
- The AI generates contextual, on-brand response drafts that users can edit, approve, and publish.reviewsense.ai · read 30 Sep 2026
- Analytics and alerts
- The product tracks sentiment trends, response rates, and review velocity, and alerts users to negative review spikes and potential crises.reviewsense.ai · read 30 Sep 2026
- Broader platform integrations
- The customer review management page says ReviewSense connects Google, Yelp, Facebook, TripAdvisor, and more than 50 review platforms.reviewsense.ai · read 30 Sep 2026
- Intended customers
- The pricing page describes Starter for small businesses, Pro for growing businesses, and Enterprise for agencies and multi-location businesses.reviewsense.ai · read 30 Sep 2026
- Languages
- The homepage states that ReviewSense supports more than 50 languages and can detect and mirror the reviewer's language and script.reviewsense.ai · read 30 Sep 2026
- Location limit
- 2reviewsense.ai · read 20 Sep 2026
- Privacy and registration
- ReviewSense.ai Ltd says it is registered with the UK Information Commissioner's Office and processes personal data under UK GDPR, the Data Protection Act 2018, and PECR.reviewsense.ai · read 30 Sep 2026
- Purpose
- ReviewSense describes itself as AI-powered software for monitoring, managing, analyzing, and responding to customer reviews across platforms.reviewsense.ai · read 30 Sep 2026
- Review sources
- The homepage says reviews can be connected from Google Business Profile, Facebook, the App Store, and Google Play.reviewsense.ai · read 30 Sep 2026
- Security
- The privacy policy lists TLS/HTTPS encryption in transit, encryption at rest, access controls, regular security assessments, backups, and incident response procedures.reviewsense.ai · read 30 Sep 2026
- Paid from
- 11.25reviewsense.ai · read 20 Sep 2026
- Support
- The contact page says the team typically responds within 24 hours; the pricing page lists email support on Starter and priority support on Pro.reviewsense.ai · read 30 Sep 2026
- Workflow
- Users can set automatic replies for positive reviews or route AI drafts to a manual approval queue.reviewsense.ai · read 30 Sep 2026
