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Reviewpro Reputation
Reviewpro Reputation · Beijing, China · founded 1998
What it is
Reviewpro Reputation is a guest feedback platform for hotels and other lodging businesses seeking to manage online reputation, guest satisfaction, revenue, and operations. Its dashboard gathers reviews from over 140 sources in 45 languages, including online travel agencies, Google, and guest surveys. Sentiment analysis spans over 700 hospitality concepts in 17 languages. Global Review Index and Competitive Quality Index metrics let hotels compare reputation and performance with competitors or properties in a group. Surveys can be sent during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys. AI can draft up to 20 review or survey responses at once; staff can edit each before publishing. Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows, and the mobile app lets staff manage cases on the go. The platform is available on Android, iOS, and web. The maker describes integrations with hotel management systems, PMS and CRM platforms, including Daylight PMS. Pricing is on request.
For and against
For
- Reviews aggregated from over 140 sources
- Analysis covers 700-plus hospitality concepts
- Surveys can use templates or custom questions
- AI drafts can be reviewed and edited
- Mobile app supports case management
Against
- Pricing is on request
- No listed price
- AI responses require staff review and editing
The verdict
Reviewpro Reputation combines review aggregation, guest surveys, benchmarking, and case workflows across web and mobile platforms. Hotels considering it will need to request pricing and assess its fit with their existing systems.
Who it suits
It is intended for lodging businesses from boutique hotels to multinational chains, as well as resorts, bed and breakfasts, and vacation rentals. It may suit teams that want to centralize feedback, survey guests, and coordinate case follow-up.
Plans and prices
Reviewpro Reputation
Pricing not listed; request a demo
Read 2 Oct 2026 · shijigroup.com
On the record
- AI responses
- AI can generate review and survey responses, including up to 20 responses at once, and users can review and edit each response before publishing.shijigroup.com · read 2 Oct 2026
- Benchmarking
- It offers Global Review Index and Competitive Quality Index metrics for comparing reputation and performance against competitors or other properties in a group.shijigroup.com · read 2 Oct 2026
- Case management
- Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows.shijigroup.com · read 2 Oct 2026
- Company
- Shiji says it was founded in 1998 and describes its roots as being in China.shijigroup.com · read 2 Oct 2026
- Compatibility
- The FAQ says Reviewpro integrates with hotel management systems, PMS platforms, and CRM platforms.shijigroup.com · read 2 Oct 2026
- Guest surveys
- Hotels can send surveys during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys.shijigroup.com · read 2 Oct 2026
- Integration
- The features page describes integration with Daylight PMS for guest satisfaction insights and feedback in guest profiles.shijigroup.com · read 2 Oct 2026
- Intended users
- The maker describes Reviewpro Reputation as serving hotels ranging from 10-room boutique properties to multinational chains, as well as resorts, bed and breakfasts, and vacation rentals.shijigroup.com · read 2 Oct 2026
- Mobile app
- The maker says staff can manage cases on the go with the Reviewpro mobile app.shijigroup.com · read 2 Oct 2026
- Purpose
- Reviewpro Reputation helps hotels use guest feedback to improve their online reputation, guest satisfaction, revenue, and operations.shijigroup.com · read 2 Oct 2026
- Review aggregation
- Its dashboard gathers reviews from over 140 sources in 45 languages, including OTAs, Google, and guest surveys.shijigroup.com · read 2 Oct 2026
- Security
- The maker says Reviewpro uses security protocols designed to meet GDPR and privacy standards; its certifications page lists ENS compliance and ISO/IEC 27001:2022 and ISO/IEC 27018 certifications.shijigroup.com · read 2 Oct 2026
- Sentiment analysis
- The platform analyzes over 700 hospitality concepts in 17 languages to reveal guest sentiment and areas affecting guest experience.shijigroup.com · read 2 Oct 2026
- Support
- The FAQ says Reviewpro provides training sessions, webinars, a Learning Center, and 24/7 customer support.shijigroup.com · read 2 Oct 2026
