Resolver Investigations

Resolver Investigations is cloud software for managing investigations in a structured case file, from initial intake and evidence collection through findings and resolution. It centralizes documents, supports full-text search, and maintains chain of custody. Teams can set case templates, dynamic fields, investigation stages, and event-based assignments. Role-based permissions, alerts, and cross-department workflows support coordination among corporate security, legal, HR, fraud, ethics, and compliance teams. AI-assisted analysis extracts details from case notes and witness statements; dashboards and reports show case trends and performance. Pre-built integrations and an open API can bring security, HR, IT, and external data into a case view. The mobile app supports incident submissions and file uploads, and can save submissions offline for sending after a connection returns. It displays English only, supports the Submit trigger, and is hardcoded to a specific anonymous incident submission form. Pricing is paid and available on request. Deployment is cloud, with Android, iOS, web, and API platforms listed.

Resolver Investigations brings case intake, evidence, collaboration, analysis, and reporting into a structured workflow. Organizations should review the mobile app’s submission constraints and request pricing based on their needs.

It suits corporate investigation, security, fraud, ethics and compliance, HR, and legal teams handling matters such as workplace misconduct, cybersecurity incidents, or financial crimes. Teams that need mobile incident submissions should note the app’s language and form limitations.

Resolver Investigations is cloud software for managing corporate investigations, from intake through findings and resolution. It best suits security, compliance, HR, and legal teams that need a configurable process and shared case records. Its broad workflow and evidence tools make it a strong fit for complex investigations, while its mobile app is constrained to a specific anonymous submission form.

Overview

Resolver keeps investigation intake, evidence, findings, and resolution in a structured case file. Centralized documents, full-text search, and chain-of-custody support help teams keep evidence connected to a case as it moves across departments. Role-based permissions and automated alerts support collaboration with groups such as legal and HR.

Organizations can configure case templates, dynamic fields, investigation stages, and event-based assignments. That flexibility can accommodate different investigation workflows, but it also makes the custom quote and implementation scope important considerations for teams comparing costs.

Key features

• Intake and workflow: Case intake forms, custom fields, and workflow automation support structured reporting and assignment. Configurable templates and stages allow teams to adapt case handling to different matters.
• Evidence management: Centralized case files and documents, full-text search, and chain-of-custody support help investigators organize and track evidence.
• Cross-department collaboration: Role-based permissions, alerts, and workflows support coordination among investigation teams and departments such as HR and legal.
• Analysis and reporting: AI-assisted text analysis extracts details from case notes and witness statements. Dashboards and reports show case trends and performance, giving managers a view across investigations.
• Integrations: Pre-built integrations and an open API can bring information from security, HR, IT, and external sources into a case view.
• Auditability: An audit trail supports review of case activity, complementing the product’s evidence and chain-of-custody capabilities.

Pricing

Investigation Case Management

Resolver uses custom pricing, with the quote based on scope, number of users, modules, and deployment needs. This approach can accommodate organizations with different investigation programs, but teams cannot compare a published per-seat rate or fixed entry plan before discussing their requirements.

There is no published free plan or trial in the plan information. Organizations evaluating Resolver should request a quote based on their intended users, modules, and deployment needs.

Platforms

Resolver Investigations is cloud deployed and supports web, Android, iOS, and API access. Resolver Mobile is available through Google Play and the App Store. It supports incident submissions, file uploads, and saving submissions offline for later delivery when a connection returns.

The mobile app currently displays English only, supports only the Submit trigger, and is hardcoded to a specific anonymous incident submission form. That makes it suitable for that defined reporting path, but a poor fit for teams expecting a configurable mobile investigation workflow or broader field data capture.

Who it's for

Resolver is aimed at corporate investigations, security, fraud, ethics and compliance, HR, and legal teams. Its use cases include corporate fraud, workplace violence and misconduct, whistleblower reports, cybersecurity incidents, financial crimes, HR matters, and supply chain irregularities. Teams that need configurable stages, shared evidence, and cross-departmental casework are its clearest audience.

Resolver states that its compliance program includes ISO 27001, ISO 27017, ISO 27701, and SOC 2 Type 2 reports; the SOC 2 report is available under NDA. Product user guides and technical support are provided, and Resolver Core users can submit and manage support tickets through its portal.

Pros and cons

Pros

• Configurable investigation workflows: Templates, dynamic fields, stages, and event-based assignments let organizations shape cases around different investigation processes.
• Evidence stays tied to the case: Centralized documents, full-text search, and chain-of-custody support help teams organize material across an investigation.
• Built for cross-functional work: Role-based permissions, alerts, workflows, integrations, and an open API support coordination across investigation, HR, legal, security, and IT teams.
• AI-assisted note analysis and dashboards: Text analysis can extract details from notes and witness statements, while reporting surfaces trends and performance.

Cons

• Custom pricing requires scoping: Quotes depend on users, modules, scope, and deployment needs, so teams cannot assess the cost from a standard published rate.
• Mobile submissions are narrowly constrained: English-only display, Submit-only trigger support, and a fixed anonymous form limit its fit for broader mobile reporting.

Alternatives

Consider Riskonnect if you want a paid, web and mobile risk management option with pricing that also depends on project size, complexity, and customization. Workiva Audit Management is another paid, cross-platform option with customized packaging and unlimited seats or users.

VComply may suit teams looking for a paid GRC product with a free trial and plans that include onboarding; its listed custom options include one admin seat, with unlimited users on Pro GRC Suite. For a service desk workflow, SmartSuite Enterprise Service Desk offers a Team plan at $15 a month when billed annually, or $20 per seat/month billed monthly, with a three-user minimum.

Diligent One is a paid alternative with custom pricing. For a free or self-hosted route, Eramba has a free Community edition and an Enterprise On-Premise plan from €2,500 a year. Soxify offers a free plan capped at five controls and 25 evidence requests per month, while ControlHatch is free and includes unlimited users, entities, projects, and controls.

For adjacent software categories, browse Internal Controls Software, Compliance Management Software, Risk Management Software, and Case Management Software.

Verdict

Resolver Investigations is a strong choice for organizations that need configurable, cross-departmental investigations with centralized evidence and reporting. Its mobile app’s fixed anonymous form and custom pricing are the main reasons to look elsewhere, especially for teams needing flexible field submissions or a clear published price.