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PropertyMe Tenant Access
PropertyMe Tenant Access · Sydney, Australia · founded 2013
What it is
PropertyMe Tenant Access is a portal for tenants to review tenancy details and handle rental tasks. Its desktop portal can show payments, pending invoices, maintenance, inspections, and other tenancy information. Tenants can submit maintenance requests with details and track their status, as well as message their Property Manager; messages go into the PropertyMe portfolio. MePay supports rent and invoice payments, including recurring automation and one-off payments. The agency’s PropertyMe plan affects the screens tenants see, and MePay account details entered by tenants are not shared with the agency. Tenants can use the portal in a computer browser or through PropertyMe’s mobile app. The app lists iOS 13.01 or later and Android 9 or later as compatible systems. PropertyMe lists integrations including Xero, REI Forms, Inspection Manager, and SyncEzy connections. It says customer data is encrypted in transit and at rest using 256-bit SSL encryption. Support options include a Knowledge Base, email, support tickets, live chat, callbacks, online training, and a user community. PropertyMe began in 2013 and is headquartered in Sydney, Australia.
For and against
For
- Shows payments, invoices, maintenance, and inspections.
- Tenants can submit and track maintenance requests.
- MePay supports recurring and one-off payments.
- Available through a browser and mobile app.
- Multiple support options are listed.
Against
- There is no free plan.
- Agency plan affects the screens tenants see.
- Mobile app requires iOS 13.01 or Android 9 or later.
The verdict
Tenant Access brings tenancy information, maintenance requests, messaging, and payment options together for tenants. The agency’s plan affects the portal screens, and no prices are listed.
Who it suits
Tenant Access is for tenants who want to check tenancy information, contact their Property Manager, or manage maintenance requests and payments. It can be accessed through a browser on a computer or PropertyMe’s mobile app.
Plans and prices
Basic
Trust accounting platform · Unified inbox for email, SMS and chat · Tasks, jobs and inspections · Owner and tenant app with web portal
Read 20 Sep 2026 · propertyme.com.au
Standard
Paperless inspections · 360° inspection photos · Task automation with checklists · Lease renewals
Read 20 Sep 2026 · propertyme.com.au
Advanced
Reply with AiMe · AiMe Comply · Bills AI · API read access
Read 20 Sep 2026 · propertyme.com.au
Premier
Group reporting · Dedicated email domain
Read 20 Sep 2026 · propertyme.com.au
On the record
- Computer access
- PropertyMe support says there is no Tenant Access app for computers, but tenants can use it in a web browser.support.propertyme.com.au · read 30 Sep 2026
- Integrations
- PropertyMe lists integrations including Xero, REI Forms, Inspection Manager, and SyncEzy connections.propertyme.com.au · read 30 Sep 2026
- Intended users
- PropertyMe describes Tenant Access as a portal made for tenants.propertyme.com.au · read 30 Sep 2026
- Maintenance
- Tenants can submit maintenance requests with details and monitor their status in Tenant Access.propertyme.com.au · read 30 Sep 2026
- Maker background
- PropertyMe says it began in 2013 and its head office is in Sydney, Australia.propertyme.com.au · read 30 Sep 2026
- MePay
- MePay supports rent and invoice payments, recurring payment automation, and one-off payments through Tenant Access; the agency’s PropertyMe plan affects the screens tenants see.support.propertyme.com.au · read 30 Sep 2026
- Messaging
- Tenants can message their Property Manager, and messages go into the PropertyMe portfolio.propertyme.com.au · read 30 Sep 2026
- Mobile app
- PropertyMe says its mobile app is available from the Apple App Store and Google Play.propertyme.com.au · read 30 Sep 2026
- Mobile OS support
- The PropertyMe tenant app support page lists iOS 13.01 or later and Android 9 or later as compatible systems.support.propertyme.com.au · read 30 Sep 2026
- Privacy
- MePay account details entered by tenants are not shared with the agency.support.propertyme.com.au · read 30 Sep 2026
- Security
- PropertyMe says customer data is encrypted in transit and at rest using 256-bit SSL encryption.propertyme.com.au · read 30 Sep 2026
- Support
- PropertyMe lists a Knowledge Base, email support, support tickets, live chat, callbacks, online training, and a user community as support options.propertyme.com.au · read 30 Sep 2026
- Tenancy information
- The portal can show payments, pending invoices, maintenance, inspections, and other tenancy information.propertyme.com.au · read 30 Sep 2026
- Tenant portal
- Tenant Access is a desktop portal for tenants to view information about their tenancy.propertyme.com.au · read 30 Sep 2026
