- Home
- Tenant Portal Software
- Active Portal
Active Portal
Warrington, United Kingdom; London, United Kingdom
What it is
Active Portal is a resident self-service portal and mobile app for managing social housing tenancies. Residents can register without back-office intervention, use multi-factor authentication, view tenancy finances and make rent or ad-hoc payments. They can also set up or manage Direct Debits through payment-provider integrations. The portal supports property issue diagnosis and repair appointment scheduling for residents and staff; its product information says appointments take an average of 99 seconds. Residents can report anti-social behaviour, follow or update open cases, use two-way messaging and configurable forms, access documents through electronic document systems and sign digitally through solutions such as DocuSign. The provider says it connects in real time with housing management systems, CRMs, document systems, payment providers and schedulers. Housing organisations can configure journeys, branding and business rules through a content management system, including multi-entity dual-branding. The portal is available on Android, iOS and the web. Pricing is on request.
For and against
For
- Supports rent payments and Direct Debit management
- Residents can report and update anti-social behaviour cases
- Includes two-way messaging and configurable forms
- Available on Android, iOS and the web
Against
- Pricing is available on request
- Payment and document workflows rely on integrations
The verdict
Active Portal brings tenancy accounts, payments, repairs and resident communication into a self-service portal. Housing organisations will need to request pricing and consider its integrations when evaluating it.
Who it suits
Active Portal is aimed at social housing residents and the housing associations, local authorities and ALMOs that serve them. Organisations can configure resident journeys, branding and business rules.
Plans and prices
Active Portal
Contact the team for product information
Read 4 Oct 2026 · activehousing.co.uk
On the record
- ASB cases
- Residents can report anti-social behaviour and monitor or update open cases.activehousing.co.uk · read 4 Oct 2026
- Audience
- Active Housing says it builds resident portals and repairs diagnostics for UK housing associations, local authorities and ALMOs.activehousing.co.uk · read 4 Oct 2026
- Company history
- Active Housing says it was established in 1998, launched its portal product in 2019 and was acquired by Plentific in 2023.activehousing.co.uk · read 4 Oct 2026
- Configuration
- A content management system lets the organisation configure resident journeys, branding and business rules, including multi-entity dual-branding.activehousing.co.uk · read 4 Oct 2026
- Documents and e-signatures
- The portal connects with electronic document management systems for resident document access and supports digital signing through solutions such as DocuSign.activehousing.co.uk · read 4 Oct 2026
- Integrations
- The maker says the portal connects in real time with housing management systems, CRMs, electronic document systems, payment providers and schedulers.activehousing.co.uk · read 4 Oct 2026
- Messaging
- The portal includes two-way messaging and configurable forms for tenant-landlord communication.activehousing.co.uk · read 4 Oct 2026
- Payments
- Residents can make rent and ad-hoc payments and set up or manage Direct Debits through payment-provider integrations.activehousing.co.uk · read 4 Oct 2026
- Purpose
- Active Portal is a resident self-service portal and mobile app designed to help residents manage their social housing tenancy.activehousing.co.uk · read 4 Oct 2026
- Repairs
- Residents and staff can diagnose property issues and schedule repair appointments, which the page says take an average of 99 seconds.activehousing.co.uk · read 4 Oct 2026
- Security
- The maker’s site displays ISO 27001 and Cyber Essentials certifications.activehousing.co.uk · read 4 Oct 2026
- Self-registration and MFA
- Residents can register without back-office intervention and use multi-factor authentication.activehousing.co.uk · read 4 Oct 2026
- Support and roadmap
- The portal has a dedicated development team, a published product roadmap and a contact team for product enquiries.activehousing.co.uk · read 4 Oct 2026
- Tenancy accounts
- The portal provides a real-time view of tenancy finances, including charge breakdowns, sub-accounts and statements.activehousing.co.uk · read 4 Oct 2026
