- Home
- Automotive Software
- Pitlane
On the recordRead 7 Oct 202615 facts
Pitlane
Ohio, United States
Plans and prices
Everything included
$200a month
Unlimited customers, vehicles, and user seats · 100 outbound texts during the 30-day trial · PitCrew AI: 500 actions/month and 150/day · Stripe processing fees of 2.9% + 30¢ per transaction
Read 7 Oct 2026 · usepitlane.com
On the record
- AI
- PitCrew drafts repair-order lines, review replies, estimate notes, and declined-work recovery messages; it does not text customers or post reviews on its own.usepitlane.com · read 7 Oct 2026
- AI data handling
- PitCrew uses Anthropic’s API, and Pitlane says prompts and completions are not used to train Anthropic models under its commercial API terms.usepitlane.com · read 7 Oct 2026
- Company
- Pitlane is a product of Auto Shift Media, headquartered in Ohio, United States, and serves independent auto repair shops in the United States.usepitlane.com · read 7 Oct 2026
- Data migration
- CSV import brings in customers, vehicles, VINs, and last-visit dates; repair-order line items and inventory counts remain in the prior system.usepitlane.com · read 7 Oct 2026
- Data portability
- Users can export workspace data as CSV and cancel or permanently delete their data from Settings.usepitlane.com · read 7 Oct 2026
- Follow-ups
- Pitlane automates Google review requests after pickup, service reminders, and win-back messages at 90, 120, and 180 days.usepitlane.com · read 7 Oct 2026
- Inspections and approvals
- Technicians can record digital inspections with photos, and customers can approve inspection items or added work from their phone with a signature.usepitlane.com · read 7 Oct 2026
- Integrations
- The site lists Stripe, per-shop SMS, Google reviews, Resend transactional email, and CSV migration from systems including Mitchell 1, Tekmetric, Shopware, and Shopmonkey.usepitlane.com · read 7 Oct 2026
- Messaging
- Each shop gets a dedicated local number for two-way SMS, with automated STOP and HELP handling.usepitlane.com · read 7 Oct 2026
- Payments
- Customers pay through texted Stripe links; Pitlane charges no platform fee, while Stripe’s standard processing fees apply, and there is no in-counter card reader yet.usepitlane.com · read 7 Oct 2026
- Product
- Pitlane is a customer-facing CRM and shop workflow system for independent auto repair shops.usepitlane.com · read 7 Oct 2026
- Repair orders
- It supports repair-order writing with per-line technician assignment, clock-in/out tracking, parts cost and margin, and AI-suggested lines.usepitlane.com · read 7 Oct 2026
- Security
- Pitlane describes row-level shop data isolation, encryption at rest and in transit, HTTPS with TLS 1.2+, and two-factor sign-in; its own SOC 2 audit is not complete.usepitlane.com · read 7 Oct 2026
- Support
- Support is by email at [email protected], and the pricing page says email support replies the same business day.usepitlane.com · read 7 Oct 2026
