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Outcome Tracker
1400 Technology Drive, Harrisonburg, VA 22802, United States
What it is
Outcome Tracker is cloud-based case management software for nonprofits, public agencies, housing counselors, and Children’s Savings Account program administrators. It supports configurable intake and eligibility screening, time-stamped case notes, service logs, goal plans, and referrals across programs. Clients can use secure personalized portals to check goals, complete surveys, and view progress without downloading an app. Teams can create surveys with validated instruments or custom questions, conditional logic, and skip patterns, then collect responses digitally, on paper, or with staff assistance. Reporting covers funders, grants, boards, outcomes, performance, and compliance, with PDF, Excel, and Word exports. Listed connections include Emma, Constant Contact, bank or credit union accounts, Ascensus and TIAA 529 accounts, DownHome Loan Manager, SBA Nexus, and HUD 9902 reporting. The public-sector page states SOC 2 Type II, HIPAA-aligned controls, encryption, role-based access, and audit logs. The software is available on Android, iOS, Linux, macOS, web, and Windows. Plans cost $7,100 a year, billed annually, with cost depending on program scale and configuration; unlimited users, implementation, training, and same-day U.S.-based support are included.
For and against
For
- Client portals work without an app download.
- Surveys support conditional logic and skip patterns.
- Reports export to PDF, Excel, or Word.
- Unlimited users, implementation, and training are included.
- Multiple desktop, mobile, and web platforms are supported.
Against
- Plans cost $7,100 a year.
- Pricing depends on program scale and configuration.
- The browser requirements list minimum supported browser versions.
The verdict
Outcome Tracker combines case management, client portals, surveys, and reporting for program administrators. Its annual price depends on scale and configuration, so review the listed browser requirements and included implementation and training when evaluating it.
Who it suits
It is aimed at nonprofits, public agencies, housing counselors, and Children’s Savings Account program administrators. Teams needing configurable case tracking, surveys, and program reporting may find its listed tools relevant.
Plans and prices
Plans
Unlimited users · implementation and training included · same-day support of a U.S.-based team
Read 30 Sep 2026 · outcometracker.com
On the record
- Browser requirements
- The system requirements page lists Chrome 121 or higher, Firefox 115 or higher, and Microsoft Edge 121 or higher.outcometracker.com · read 30 Sep 2026
- Case management
- It supports configurable intake and eligibility screening, time-stamped case notes, service logs, goal plans, and referrals across programs.outcometracker.com · read 30 Sep 2026
- Client portals
- Clients can use secure, personalized portals to check in on goals, complete surveys, and view progress without downloading an app.outcometracker.com · read 30 Sep 2026
- Company history
- The About Us page identifies Outcome Tracker as NonProfitly’s flagship product and lists 2001 as its founding year.outcometracker.com · read 30 Sep 2026
- Integrations
- Listed connections include Emma, Constant Contact, bank or credit union accounts, Ascensus and TIAA 529 accounts, DownHome Loan Manager, SBA Nexus, and HUD 9902 reporting.outcometracker.com · read 30 Sep 2026
- Onboarding
- The maker describes implementation support for program configuration, data import, surveys, logic models, dashboards, and team training.outcometracker.com · read 30 Sep 2026
- Procurement and accessibility
- The public-sector page says CJIS and FISMA documentation, WCAG 2.1 AA conformance and Section 508 documentation, VPATs, DPAs, and BAAs are available.outcometracker.com · read 30 Sep 2026
- Purpose
- Outcome Tracker is cloud-based case management software for nonprofits, public agencies, housing counselors, and Children’s Savings Account program administrators.outcometracker.com · read 30 Sep 2026
- Reporting
- The platform generates funder, grant, board, outcome, performance, and compliance reports, with exports to PDF, Excel, or Word.outcometracker.com · read 30 Sep 2026
- Security
- The public-sector page states SOC 2 Type II, HIPAA-aligned controls, encryption in transit and at rest, role-based access, and full audit logs.outcometracker.com · read 30 Sep 2026
- Support
- The website says chat inquiries typically receive a reply within a few hours, and the pricing page describes same-day support from a U.S.-based team.outcometracker.com · read 30 Sep 2026
- Surveys
- Teams can build surveys with validated instruments or custom questions, conditional logic, and skip patterns, and collect responses digitally, on paper, or with staff assistance.outcometracker.com · read 30 Sep 2026
