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On the recordRead 12 Oct 202618 facts
OpenSupports
Plans and prices
Self-hosted
Free
Free and open source · PHP 7.x+ (PHP 8 not supported) · MySQL 4.1+ · PDO driver
Read 12 Oct 2026 · opensupports.com
Custom
Priced on request
Business needs discussed with the OpenSupports team · Official development-team support
Read 12 Oct 2026 · opensupports.com
Managed
Priced on request
Basic setup · Up to 5 staff members · Custom domain can be configured · Official development-team support
Read 12 Oct 2026 · opensupports.com
On the record
- API access
- Yesdocs.opensupports.com · read 25 Sep 2026
- API capabilities
- The download page links to API documentation and says the API can be used to integrate OpenSupports with another app.opensupports.com · read 12 Oct 2026
- Attachments and spam protection
- Staff and customers can attach files to ticket comments, administrators can set a maximum file size, and the system supports reCAPTCHA.opensupports.com · read 12 Oct 2026
- Data and security
- The privacy policy says customers retain rights to their data and that third-party vendors and hosting partners provide the infrastructure used to run the service.opensupports.com · read 12 Oct 2026
- Help center
- Yesdocs.opensupports.com · read 25 Sep 2026
- Integrations
- The documentation describes a REST API for integrating OpenSupports with existing applications, and settings include SMTP and IMAP configuration.opensupports.com · read 12 Oct 2026
- Knowledge base
- The system lets teams write articles for FAQs and how-to guides.opensupports.com · read 12 Oct 2026
- Languages
- The features page lists support for English, Spanish, German, French, Portuguese, Italian, Greek, Japanese, Russian, Chinese, Hindi, Turkish, Polish, and Dutch.opensupports.com · read 12 Oct 2026
- Maker and location
- The contact page says the team is from Argentina and is currently located in Rosario, Argentina.opensupports.com · read 12 Oct 2026
- Managed hosting audience
- The maker describes its SaaS service as an option for businesses without a dedicated development team or businesses that prefer to avoid installation, maintenance, and support responsibilities.opensupports.com · read 12 Oct 2026
- Project history
- The contact page says the project started in 2010 and was recreated from scratch in August 2015.opensupports.com · read 12 Oct 2026
- Purpose
- OpenSupports is an open-source ticket system for managing customer support inquiries.opensupports.com · read 12 Oct 2026
- Requirements
- The download page lists PHP 7.x or later, MySQL 4.1 or later, and a PDO driver, and says PHP 8 is not supported yet.opensupports.com · read 12 Oct 2026
- Self-hosted setup
- Installation documentation says OpenSupports can be installed on a server and lists Apache 2.4+ among its requirements.docs.opensupports.com · read 12 Oct 2026
- Staff roles
- Staff members can be assigned departments, and the admin panel supports different staff permissions and roles.opensupports.com · read 12 Oct 2026
- Ticket access
- Customers can create accounts to keep their tickets together or submit tickets through a form without an account.opensupports.com · read 12 Oct 2026
- Ticket management
- Staff can organize tickets by departments and use filtering and search tools to find them.opensupports.com · read 12 Oct 2026
