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On the recordRead 12 Oct 202619 facts
NiCE AI Chatbot Builder
Plans and prices
Omnichannel Suite
$110a month
Core CXone package; chatbot-specific inclusion not stated
Read 12 Oct 2026 · nice.com
Essential Suite
$135a month
Core CXone package; chatbot-specific inclusion not stated
Read 12 Oct 2026 · nice.com
Core Suite
$169a month
Core CXone package; chatbot-specific inclusion not stated
Read 12 Oct 2026 · nice.com
Complete Suite
$209a month
Core CXone package; chatbot-specific inclusion not stated
Read 12 Oct 2026 · nice.com
Ultimate Suite
$249usage-based
Usage-based; billed monthly in arrears
Read 12 Oct 2026 · nice.com
Ultimate Suite session usage
$0.25usage-based
Consumption-based session pricing
Read 21 Sep 2026 · nice.com
On the record
- Agent handoff
- CXone combines digital and voice customer interactions in an agent inbox and supports escalation from chatbot self-service to live agents.nice.com · read 12 Oct 2026
- Availability
- NiCE says CXone has a 99.99% monthly availability guarantee backed by platform redundancy.nice.com · read 12 Oct 2026
- Builder interface
- The builder offers a drag-and-drop interface intended to let businesses build and deploy chatbots without extensive coding expertise.nice.com · read 12 Oct 2026
- Channels
- CXone supports digital service across more than 30 messaging channels, with pre-integrated channels and native channel experiences.nice.com · read 12 Oct 2026
- Company
- NiCE says its AI-powered platforms automate customer engagements and serve organizations in more than 150 countries.nice.com · read 12 Oct 2026
- CRM connections
- The CRM Hub integrates with major CRMs and can use CRM data to refine routing.nice.com · read 12 Oct 2026
- Deployment channels
- multichannelnice.com · read 21 Sep 2026
- Human handoff
- Yesnice.com · read 21 Sep 2026
- Integrations
- NiCE Connection Hubs connect third-party systems and apps, and the Virtual Agent Hub supports bot coordination and handoffs to live agents.nice.com · read 12 Oct 2026
- Knowledge-base answers
- Yesnice.com · read 21 Sep 2026
- Languages
- NiCE says the chatbot builder has built-in multilingual capabilities for serving customers across regions.nice.com · read 12 Oct 2026
- Pricing model
- The CXone pricing page describes usage-based tiered pricing with monthly billing in arrears and no prepayment.nice.com · read 12 Oct 2026
- Purpose
- NiCE describes chatbots as tools for customer service tasks such as answering questions, checking order status, and scheduling services.nice.com · read 12 Oct 2026
- Routing and analytics
- The CXone offering includes AI-powered natural-language routing, workforce tools, feedback surveys, and speech and text analytics.nice.com · read 12 Oct 2026
- Security and compliance
- NiCE lists PCI-DSS, ISO 27001, SOC 2+HITRUST, IRAP, and FedRAMP among its CXone certifications and audits.nice.com · read 12 Oct 2026
- Paid from
- 110nice.com · read 21 Sep 2026
- Support
- NiCE says all CXone customers receive self-service support and global 24/7/365 omnichannel technical support through CXsuccess Care.nice.com · read 12 Oct 2026
- Visual flow builder
- Yesnice.com · read 21 Sep 2026
