On the recordRead 8 Oct 202620 facts
MARA
MARA · Mannheim, Germany
Plans and prices
Lite
€70a month, billed yearly
1 property · up to 50 rooms · 150 AI replies/month · €0.30 per additional reply
Read 8 Oct 2026 · mara-solutions.com
Core
€130a month, billed yearly
1 to unlimited properties · 500 AI replies/month · €0.30 per additional reply · rate-limited API and MCP access
Read 8 Oct 2026 · mara-solutions.com
Intelligence
€210a month, billed yearly
1 to unlimited properties · 500 AI replies/month · €0.30 per additional reply · unlimited API and MCP access
Read 8 Oct 2026 · mara-solutions.com
On the record
- Analytics
- Review analytics extract property-specific topics and sentiment, while higher-tier capabilities include group overviews, impact scores, competitor insights, and an AI research assistant.mara-solutions.com · read 8 Oct 2026
- API
- The read-only API provides reviews, analytics, service tickets, and widget data for BI tools, dashboards, or automations; API and MCP access is rate limited on Core and unlimited on Intelligence.mara-solutions.com · read 8 Oct 2026
- Audience
- MARA positions Lite for single independent hotels, Core for hotels and small groups, and Intelligence for hotel groups and portfolios.mara-solutions.com · read 8 Oct 2026
- Automation
- MARA can prepare draft replies automatically and can publish eligible reviews automatically when a direct OTA integration is active.mara-solutions.com · read 8 Oct 2026
- Brand voice
- MARA learns a hotel's writing style from its published replies to draft responses in that voice.mara-solutions.com · read 8 Oct 2026
- Data processing
- MARA's subprocessors page lists AWS hosting and says its processing location is in the European Union; it also lists model hosting providers including OpenAI and Anthropic.mara-solutions.com · read 8 Oct 2026
- Direct replies
- One-click direct reply sending is available for Google, Booking.com, Expedia, and TripAdvisor; other sources use copy and open for manual publishing.mara-solutions.com · read 8 Oct 2026
- Integrations
- Supported PMS systems include Mews, Apaleo, Ibelsa, Protel, LikeMagic, Oracle OPERA Cloud, StayNTouch, and Guestline; ASA is listed as coming soon.mara-solutions.com · read 8 Oct 2026
- Location limit
- 1mara-solutions.com · read 21 Sep 2026
- Product
- MARA is hotel reputation management software that drafts review replies and turns guest feedback into insights for hotel teams.mara-solutions.com · read 8 Oct 2026
- Monitoring alerts
- Yesmara-solutions.com · read 21 Sep 2026
- AI response assistance
- Yesmara-solutions.com · read 21 Sep 2026
- Review sources
- The review inbox connects to Google, Booking.com, Expedia, TripAdvisor, Trip.com, Agoda, HRS, HolidayCheck, Airbnb, Hostelworld, OpenTable, and other sites through its Chrome plugin.mara-solutions.com · read 8 Oct 2026
- Review display widgets
- Yesmara-solutions.com · read 21 Sep 2026
- Security
- MARA's privacy policy says it uses appropriate technical and organizational measures, including access controls and encryption in transit where appropriate.mara-solutions.com · read 8 Oct 2026
- Support
- MARA says its team is available to help with integration setup and invites customers to contact [email protected] with questions.mara-solutions.com · read 8 Oct 2026
- Surveys
- MARA offers in-stay and post-stay guest surveys, and can guide positive responses toward public Google or TripAdvisor reviews while keeping negative feedback private.mara-solutions.com · read 8 Oct 2026
- Ticketing
- MARA can route feedback-generated housekeeping and maintenance tickets to supported tools, and ticketing requires a PMS integration first.mara-solutions.com · read 8 Oct 2026
