Localyser
Localyser · Montreal, Canada; Dubai, UAE · founded 2016
What it is
Localyser is a web service that gathers reviews, messages, and surveys from multiple business locations into one dashboard. Its AI can send personalized replies to positive reviews, turn negative reviews into tickets for managers or support staff, and analyze sentiment and trends by location. Connections listed include Google, Yelp, TripAdvisor, Uber Eats, DoorDash, Instagram, and Facebook. Localyser can connect CRM data with Mailchimp and ActiveCampaign and create tickets in Jira and Zendesk. It says all languages are supported, reviews can be translated into a primary language, and replies can use the original review language. The service targets multi-unit restaurant brands and executive, operations, marketing, and customer-support teams. The Mid package is $49 a month, billed per location per month, with prices dropping as locations increase. Plans allow unlimited users. Monthly and annual subscriptions have flexible cancellation, and a free trial is available. Setup has no fee and includes live team training.
For and against
For
- Centralizes reviews, messages, and surveys
- AI replies to positive reviews
- Routes negative reviews as tickets
- Compares sentiment by location
- Unlimited team users
Against
- Mid package costs $49 per location monthly
- Designed around multi-unit restaurant brands
- Pricing varies with location count
The verdict
Localyser combines multi-location review management, ticket routing, language handling, and location analytics in a web dashboard. Its free trial, unlimited users, and integrations may help restaurant teams coordinate customer feedback.
Who it suits
Localyser suits multi-unit restaurant brands and teams handling operations, marketing, customer support, or executive oversight. It is useful for organizations managing reviews across locations and languages.
Plans and prices
Mid package
Unlimited users · price drops based on number of locations
Read 2 Oct 2026 · localyser.com
On the record
- AI replies
- It can automatically send personalized AI responses to positive reviews.localyser.com · read 2 Oct 2026
- Analytics
- Its AI insights analyze sentiment and trends and compare performance by location.localyser.com · read 2 Oct 2026
- Company history
- The company’s about page says Localyser began in 2016, founded after Tarik Qahawish identified a review management problem for restaurants.localyser.com · read 2 Oct 2026
- Complaint handling
- Negative reviews can be converted into tickets routed to a manager or support team member.localyser.com · read 2 Oct 2026
- Contract terms
- The demo page says monthly and annual subscriptions are available with flexible cancellation terms.localyser.com · read 2 Oct 2026
- Integrations
- The integrations page lists connections including Google, Yelp, TripAdvisor, Uber Eats, DoorDash, Instagram, and Facebook.localyser.com · read 2 Oct 2026
- Intended users
- Localyser describes the product as designed for multi-unit restaurant brands and teams in executive, operations, marketing, and customer support roles.localyser.com · read 2 Oct 2026
- Languages
- Localyser says it supports all languages, automatically translates reviews into a primary language, and allows replies in the review’s original language.localyser.com · read 2 Oct 2026
- Other tools
- The demo page says Localyser can connect CRM data with Mailchimp and ActiveCampaign and create support tickets in Jira and Zendesk.localyser.com · read 2 Oct 2026
- Purpose
- Localyser brings reviews, messages, and surveys across business locations into one dashboard and uses AI to help teams respond and improve operations.localyser.com · read 2 Oct 2026
- Security
- The privacy policy says Localyser uses physical, electronic, and administrative measures designed to protect personal information and limits access based on business need.localyser.com · read 2 Oct 2026
- Setup
- The pricing page says there is no setup fee and includes a live training session for team members.localyser.com · read 2 Oct 2026
- Support
- The pricing page lists email, phone, and video conferencing support, with higher plans offering quarterly consultation or priority support.localyser.com · read 2 Oct 2026
- User limits
- The pricing page says plans include unlimited team users and there is no limit on the number of users added.localyser.com · read 2 Oct 2026
